Missty Klinger Email & Phone Number

Orange Village, Ohio

Pepper Pike, Ohio, United States

• Handle receipt matching for policy compliance; expense reimbursement reports, and credit card support for 14 Executives.
• Coordinate materials, logistics, and travel for clients, vendors, andteam visits to prospects.
• Arrange agendas, content, and presentations for quarterly all-companymeetings.
• Organize and execute all logistics for employee appreciation events –two large off-site events per year and monthly in-office events.
• Manage, track, and purchase kitchen, office, and marketing inventory.
• Accept, create, and send deliveries including freight.

Cleveland, Ohio, United States

• Learned 32 refinance mortgage classes in 3 curricula and taught them for 2-4 hours per day to groups of 40-200 bankers in first year.
• Learned 20 additional mortgage basics classes and taught them for 4- 6 hours per day to groups of 9-30 bankers in second year.
• Conducted banker training programs in both remote via webinars and in-person classroom instruction lead training while incorporating a variety of presentation methods to accommodate adult learning styles.
• Collaborated with instructional design and learning development partners to stay current on existing and future business technologies, to continuously improve the banker training experience.
• Ensured bankers comprehended the materials through test scores and surveys.
• Incorporated improvement from course feedback and peer and leader reviews in order to provide best possible learning environment.

As a Training Consultant I facilitate and contribute to training programs, focused on the transfer of knowledge in a classroom and virtual environment, and use my professional and educational experience to assist in developing content curricula.

Cleveland, Ohio, United States

• Manages all aspects of the Vice President’s calendar including scheduling appointments with the College President, members of the College’s executive team, members of the Board of Trustees, staff, faculty, and external.
• Manages the Vice President’s schedule including preparing and maintaining information for past and upcoming meetings and events
• Provides leadership on special assignments assigned by supervising executive including project management and research as well as proofreading, editing and drafting a variety of internal and external publications
• Handles highly confidential information and documents in a professional manner
• Answers phones and screens incoming calls and mail, responds independently to inquiries, and drafts responses for executive review or refers on to others as appropriate
• As directed, prepares and assembles agendas, packets and other pre-meeting materials and takes and distributes minutes

Kent, Ohio

Outreach and Employee Engagement Administrative AssistantOverall planning and logistics of eventsCross-divisional partnershipsNew Hire Orientation TrainerReference Checks collaborating with Talent & Aquisition Manager and RecruitorsIT assistanceUpdate, edit, and improve HR Website (Drupal)Creating webpages for eventsProject Manager for Employee.

Cleveland/Akron, Ohio Area

• Established the business’s Human Resource department by planning, presenting, and executing a system that involves a strategic selection, hiring, training, and development processes
• Generate daily agendas that include daily goals, checklists, and observations to document new employees’ progress
• Conduct in-house training twice a year for out-of-state offices within industry through consulting program
• Effectively communicate as a mediator between all levels of management and staff
• Perform and present SWAT analysis to help identify marketing opportunities
• Create and customize handbooks, procedures, and forms to encourage business growth

Cleveland/Akron, Ohio Area

• Facilitated mentor program material using the mentor guide and review assessments to understand areas that needed reinforcement during mentor week
• Trained 5 Retail Technicians to success
• Ability to multitask between customer and employee training at an “A” store
• Effectively increased potential of a Retail Technician that was recommended for termination by incorporating the learning style of the associate
• Completed all requirements associated with Mentor Program by reporting employee progress to set expectation to Flextronics management and corporate trainers
• Acted as mediator between Flextronics and Verizon Wireless managers to ensure cross-communication and provide direction and delegation to other associates

Cleveland/Akron, Ohio Area

• Earned an award for 50 perfect surveys within a quarter, which was achieved by utilizing all available systems to resolve customers' conflicts on the first encounter, determining the most cost effective.
• Balanced Key Performance Indicators daily and monthly by reviewing features on accounts and educate customers on accessories, new features and promotions that would benefit their needs
• Achieved accessory and data sales to meet company’s standards
• Implemented all policies for both Flextronics and Verizon Wireless
• Excelled at all work performance evaluations
• Adapted with ease to changing expectations and goals

Strongsville, OH

• Earned 50 perfect Surveys by utilize all available systems to resolve customers' problems on the first encounter, determining the most cost effective repair/resolution, and thoroughly troubleshooting cellular equipment
• Balanced Key Performance Indicators daily and monthly by reviewing features on accounts and educate customers on accessories, new features and promotions that would benefit their needs
• Achieved accessory and data sales to meet company’s standards
• Memorized, understood, and put into action all policies for both Flextronics and Verizon Wireless
• Excelled at all Evaluations
• Adapted with ease to changing expectations and goals

Cleveland/Akron, Ohio Area

• Consistently reached monthly personal and company goals by educating customers on the most suitable plans and products for their individual needs

North Olmsted, Ohio

• Exceeded sales goals 40% of the time by educating consumer on the importance of insurance coverage, maintained quality relationship with current policy holder, and following up on prospective clients
• Successfully passed Ohio Property and Casualty Insurance Exam

Cleveland/Akron, Ohio Area

• Promoted after six months to Assistant Manager
• Motivated staff of three to reach daily sales goal by reviewing all final sales contracts for commissions

Bachelor'S Of Science Business Admin, Human Resource Management, 3.67

Interactive Multimedia, Interactive Multimedia