Greet prospects and qualify by covering all criteria.Immediately record all telephone and in-person visits on appropriate reports.Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and amenities.Process applications. Follow up with applicant regarding status.Secure new resident’s signature(s) on appropriate paperwork prior to move-in. Orient new residents to community.Assist in monitoring renewals. Distribute and follow-up on renewal notices.Type lease and complete appropriate paperwork. Maintain current resident files. Listen to resident requests, concerns and comments.Ensure all maintenance repairs are handled satisfactorily by contacting residents with completed Service Requests on a weekly basis.Maintain open communication with Property Manager and Maintenance Supervisor.

Oversee general operation of the hotel when the Director of Rooms or Front Desk Manager is not present.Supervise associates in their assigned job duties. Verify that accurate room status information is maintained and properly communicated.Resolves guest problems quickly, efficiently, and courteously.Prepare operational and financial records for Manager to review. Evaluate the performance of associates and provide appropriate feedback. Ensure associates follow company policies and operational procedures. Exhibit values of integrity and compassion.

Pre-inspect meeting rooms and ensure that set up, food and beverage, and audio visual are set as noted on group detail reports.Liaison between all in-house groups and hotel departments.Monitor all ongoing events and assist the meeting planner with any special needs or request. Facilitate request via email, radio, phone/text messages and follow through to ensure satisfaction.

Preparation of contracts, file creation, event orders, estimates and final billing.Monitor phone lines to assist with entering leads, answering questions or route calls to appropriate department.Create and manage itineraries for Large Market VIP Site Visits.Assist multiple managers in blocking function space, monitoring block pick-up, updating BEOs, and correspondence.Blocked function Space and created Banquet Event Orders for Internal Department Meetings, Site Visits, and General Manager.

Create group room blocks in hotel property management system. Create Passkey web-links for online bookings.Manage inventory by sub-blocks and room type in Passkey to ensure they are identical to Hotel inventory. Monitor cut-off dates to maximize group pick up and hotel revenue opportunities.Upload group rooming list and email confirmations. Assign contracted concessions to appropriate guest. Assist with General Reservations as needed to include: processing all in-house individual, group and base reservations.Trouble shoot any on-line booking issues with call centers.

Prepare income tax return forms for individuals and small businesses: Review financial records, such as prior tax return forms, income statements, and documentation of expenditures to determine forms needed to prepare return.Interviews client to obtain additional information on taxable income and deductible expenses and allowances.Compute taxes owed and completes entries on forms, following tax form instructions and tax tables.

Oversee the productivity, breaks and daily scheduling of all cashiers and communicates performance issues to management.Provide orderly maintenance of front-end supplies.Oversee and authorize guest returns, exchanges, merchandise credits, check authorization, charge sends, rain checks and discretion discounts. Assure the completion of all POS transactions and the proper control of all cash and media at the POS registers according to company policies and procedures.Assist in providing guest service, floor moves, housekeeping, display maintenance and replenishing merchandise as needed.Responsible for assisting in training of new cashiers and cross-training of other associates.Responsible for assisting in the preparation of daily deposits.Ensure compliance of company policies, procedures and practices; and supports Company loss prevention efforts.