Doug Jones Email & Phone Number

Morgantown, WV, US

New York, NY, US

• Employed with a DoD TS clearance.
• Respond to user-reported issues in adherence to established Service Level Agreements.
• Triage customer reported issues and respond to them via ticketing system, phone or remote sessions.
• Perform advanced troubleshooting at the application level and OS level, using your knowledge andrelevant expertise.
• Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s)implementing the fix.
• Provide timely feedback into the development process on customer-reported product problems.

Santa Clara, California, US

• Respond to user-reported issues in adherence to established Service Level Agreements.
• Triage customer reported issues and respond to them via ticketing system, phone or remote sessions.
• Perform advanced troubleshooting at the application level and OS level, using your knowledge andrelevant expertise.
• Identify the area of fault (code, environment, or configuration) and work with the appropriate team(s)implementing the fix.
• Provide timely feedback into the development process on customer-reported product problems.
• Document actions to effectively communicate information internally and to customers.

Raleigh, NC, US

• Employed with Top Secret Clearance
• Red Hat Certified Architect
• Support enterprise customers implementing automation and platform services.
• Perform technical reviews and share knowledge to identify and prevent issues.
• Gain understanding of customer technical infrastructures, hardware, and offerings and serve as a customer advocate within Red Hat.
• Collaborate with the engineering, R&D, product management, and technical support teams.

Raleigh, NC, US

• Red Hat Certified Architect
• Scope, architect, design, implement, and optimize integration solutions for wide array of Red Hat products.
• Consultant with customers on-site and implement design solutions into customer workflows and processes. Document and train customer teams on how to replicate our processes and maintain products going forward.
• Design and implement Red Hat platform integrations for products such as Satellite, Ansible (Tower and Core), RHEL, IdM, Directory Server, and more.
• Develop and utilize configuration management systems using tools such as GitLab (git) or Subversion (svn).
• Work with third party vendor engineers to troubleshoot issues occurring during integrations.

Gaithersburg, Maryland, US

• Research and Development High Performance Computing (R&D HPC) Infrastructure Administrator.
• Employed with Public Trust Security Clearance.
• CentOS hosts and guests (KVM) System Administration for 4 Data Centers.
• Proficient with BASH and Shell scripting to automate server processes.
• Skilled with deployment of and standardized of configurations via Puppet Enterprise.
• Configure and monitor hosts and services via Nagios.

Fort Lauderdale, FL, US

• Red Hat Enterprise Linux System Administration.
• Solaris System Administration with experience with LDOMs and Zones.
• VMware Administration of large scale development/test and production servers.
• Proficient with BASH and Shell scripting to automate server processes.
• Red Hat Satellite setup and maintenance for configuration and patching large numbers of servers.
• Setup, configuration, and maintenance of Fedora and Red Hat Directory Servers.

Herndon, Virginia, US

• Employed with DOD Top Secret clearance.
• Management of RHEL servers/workstations, users, and software on the IAFIS/NGI systems.
• Testing of newly delivered systems and software to discover and correct bugs before deployments.
• Scripting of Development and Test NGI system to increase speed and efficiency in which the systems, software, and databases are stopped, started, and restored.
• Maintained testing environment baselines to ensure consistent results while testing.
• System level, development, functional, and performance support to ensure reliable and efficient systems during testing and implementation.

Bethesda, MD, US

• Employed with DOD Top Secret clearance.
• Management of HP­UX/Superdome, Solaris, and RHEL servers/workstations, user accounts, and software on the IAFIS and NGI Non­Operational Environments.
• Maintained Development and Test environment baselines to ensure consistent results while testing.
• Support of testing during the different build cycles across all Development and Test environments.
• Maintained testing environment baselines to ensure consistent results while testing.

Philippi, WV, US

• Managed Windows, RHEL, and Ubuntu servers, workstations, and domains.
• Utilized open­ source software to reduce costs.
• Performed system maintenance and upgrades.
• Provided support and training to faculty, staff, and students.
• Assisted with deployment of wireless access points across campus.
• Citrix server configuration, implementation, and management.

Bachelor Of Science, Computer Science W/ Specialization In Information Technology

Bachelor Of Science, Computer Science W/ Specialization In Software Engineering