Mike O'Connor Email & Phone Number

Boston, MA, US

Product Owner of SNHU’s Curriculum, Catalog, and Badge management tools. I oversee the strategy, prioritization, administration, vendor relationships, integrations, and any initiatives involving these applications.Primary goals are user experience and leveraging technology to find a balance between scalability and flexibility.

Manchester, New Hampshire

Adjunct Faculty of Communications and Public Speaking

Manchester, New Hampshire

Responsible for the system administration of the Curriculum and Catalog management system. Coordinate development, projects, testing, communications, training, reporting, and daily operations related to managing curriculum, catalogs, and academic policies. Implemented a Spanish Catalog to showcase our academic offerings in the Spanish language. Implemented.

Manchester, NH

• Demonstrates expert knowledge of degree audit and curriculum management processes through the use of student information and curriculum management systems.
• Creates and modifies academic programs and courses within the student information and curriculum management systems, while maintaining data integrity and enforcing university policy.
• Acts as a liaison and curriculum committee member for the School of Arts and Sciences to provide support, guidance and ensure academic integrity for curriculum initiatives.
• Led and identified both small and large scale projects aimed at implementing improved practices and procedures to provide a better student experience and reduce the financial burden of the University.
• Conceptualized an implementation plan for a communication strategy that utilizes both email and an enhanced training website to provide a better user experience for the curriculum management system.

Manchester, NH

• Enforced academic policies and procedures while creating successful lines of communication with students, faculty and other parties within the University.
• Ensured quality assurance and data integrity within all curriculum, policy and catalog related procedures and projects.
• Sought out areas of improvement in the day to day functions of the Curriculum and Scheduling team through utilizing past knowledge and a commitment to learning new skills.
• Communicated with many offices and teams to gain well rounded knowledge of university wide procedures and policies that contribute to broad student success.
• Pursued a learning path to gain expertise in Excel and WebI to aid the Curriculum and Scheduling team with data retrieval, analysis, and clean-up oriented projects.

Plaistow, New Hampshire

• Coached a large retail team in customer service best practices while encouraging excellence in all customer relations.
• Organized and managed a retail team within a fast paced environment with a rigid operating timeline.
• Served as a well-regarded leader and mentor among many employees while ensuring successful operation under my management.

Manchester, New Hampshire

• Recommended and conceptualized a modern redesign of the company website in order to enhance its user interface and visibility online.
• Facilitated the posting and management of the company blog, utilizing WordPress; this included editing and creating copy for blog posts.
• Created email and social media campaigns, which focused on inviting potential leads and clients to workshop style events.
• Collaborated with clients in order to create brand specific recruitment flyers (using InDesign) as well as copy for their websites.
• Utilized Facebook and LinkedIn, as well as word of mouth advertising, to spread awareness of our paid events.

Manchester, NH

• Developed automated marketing programs through proficient usage of Marketo and Salesforce.
• Conducted market research to better guide decision making for future email campaigns.
• Cross collaborated between teams to bring together time-sensitive marketing promotions.
• Assisted with the development and creation of an affiliate marketing program using Commission Junction.
• Produced weekly reports analyzing email performance graphically and statistically using Excel and presenting the results through PowerPoint presentations.
• Evaluated top performing blog posts using Google Analytics in order to make recommendations to the content management team.

Plaistow, NH

Part-time position with a private motorcycle retailer. Multi-dimensional position that included providing customer service, acting as a vendor representative at various trade shows, assisting with the marketing of the company’s motorcycle products and ancillary merchandise, inventory management, merchandise display and maintaining the showroom. The.

Master Of Arts - Ma, Communications With A Concentration In New Media And Marketing

Activities and Societies: Member, The National Society of Leadership and Success

Bachelor Of Science (Bs), Three Year Honors Program In Business Administration With Focus In International Business, 3.37 Gpa

This highly competitive program is nationally recognized, first in the nation, integrative/experiential approach to business learning..