Jarrod Sharp, Csm Email & Phone Number

Brighton, Ma, Us

St Louis, Missouri, Us

Balto gives agents the confidence to navigate every call, resulting in happier customers, increased revenue, and better retention. Managed and led 14 technical projects for software implementation with new clients, working with Scrum Teams, Product Owners and Developers overseeing new software product development and tools.Reported project planning to leadership teams on roadmap, quarterly plans, minimal viable products, product backlog and additional information about user research data. Guided technical implementations from start to finish, including Software installs (EXE and MSI), audio routing, auto start/stop functionality, API. Supported team for Sprint Planning, Product Backlog, Velocity, Burndown Chart, to build new product features, prototype testing, release and MVP’s. Translated and documented user feedback stories from internal and external sources into potential business solutions for new product development.Led kick off meetings with all business & technical stakeholders (setting timelines, assigning tasks and outlining goals & scope of the project). Worked with IT Team to outline & execute a plan to setup communication between API endpoints and work with internal development team to build custom, code-based solutions. Analyzed and validated the data (JSON, Datadog) to ensure that the data rich integration that would allow for future expansion opportunities. Created reports after analyzing data that shows how customers are using the product before launch (users logged in, verifying the richness of the data). Troubleshooted tech issues to validate system setups, bugs, outages, application updates, and service changes. Utilized Postman API tool to validate data from endpoints and PowerShell to run scripts to determine if network traffic is prioritized/whitelisted. Implemented AWS Cloud based service that gives clients remote access via the cloud for installing an application.

Saint Louis, Mo, Us

Centene is a diversified healthcare enterprise that provides a portfolio of services to government-sponsored healthcare programs, focusing on under-insured. Worked with a team of Senior Developers, Software Architects & Engineering Manager to write, merge & deploy new coding for company intranet web application used by more than 70,000 employees.Collaborated daily with an agile cross-functional technical team of Developers, Engineers, Scrum Masters, & Project Managers responsible for the development of a new technology. Participated in product release planning, sprint planning, retrospectives, and daily scrum activities throughout the Software Development Life Cycle. Adhered to project timelines, scope, milestones, resource/cost, and quality targets using the Agile/Scrum SDLC for technical projects.Utilized JavaScript, Angular, HTML & CSS for updating & maintaining front end website development. Typescript for CI/CD automated testing w/Selenium & back-end server, Microsoft SharePoint, Docker & Kubernetes for deployments, and Protractor with Selenium to write & maintain automated deployments. Developed and executed a suite of regression tests to automate validation for features on all web applications using Typescript & Protractor/Selenium framework. Created scripts with environment variables testing that was done in development & production environments. Conducted root cause analysis and advanced performance tuning for complex business processes and functionality.Designed, built, and tested scalable and stable off the shelf applications for custom built technology solutions. Implemented SharePoint-based informational pages, as well as developed Business Intelligence dashboards. Tracked KPI & OKR metrics for the number of users who used the website, ensuring that all employees could use the intranet website and internal company web applications to access benefits.

Saint Louis, Mo, Us

Completed computer programming, code changes and software development for an enterprise application medical management system that housed health plans for millions of people. Worked on a team of 5 Developers, Scrum Master and Lead Analyst to update more than 200 API’s medical management applications from Flash to JavaScript. Managed daily operations of software application systems, software engineering, web development, systems deployment & maintenance (hardware), & infrastructure operations. Worked on applications used at hospitals & medical facilities all over the country providing product support to resolve any technical issues as the system had to be functional 24/7. Deployed code changes into production in Jenkins & Kubernetes environments, used TIBCO ETL (Extract, Transfer & Load), IntelliJ IDE for Java code, Jira for agile/scrum tracking, and ServiceNow ticketing system. Led development work on a large-scale enterprise application for personal health information (PHI) into the Centene systems application for millions of patients. Completed back-end work using Java, SQL, TIBCO to extract data from XML files received from health plans and display information on front end system. Added key changes to Java application to retrieve member data from API’s instead of frequently retrieving data from SQL tables. Produced high-level technical design and delivery estimates for stakeholders to identify feature enhancements to maximize business outcomes managing multiple priorities.

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