Scheduling Liaison between patient’s and clinics to secure timely appointments. Ensure proper transfer of information with response inquires. Responsible for using and maintaining electronic medical record system. Provide knowledgeable resources for patients and families navigating the medical system. Assists in providing offline subject matter support for new and established employees.

Assisted trainers with walking trainees through utilizing epic “i.e.” registering patients, messaging clinics, using support documents. Acted as a resource and guided trainees through their first calls. Coordinated with trainers to develop a daily training schedule. Processed training through graduation, and provided contact center expectations.

Provided administrative support for two physicians. Assisted doctors in performing non-invasive treatments primarily with electronic stimulation. Responsible for doing new patient case/medical history. Completed new patient chart notes. Responsible for making end of day bank deposits.

Ensured proper resolution for over fifty customers a day in a fast paced, high stress environment. Confirmed proper files are updated and reviewed in proper time increments per policy. Assisted fifteen member teams to find customer resolution. Provided first level technical support services.