Manage high-volume call center to collect information in system for appointment scheduling, rescheduling and cancellation as well as log and route all telephone calls to appropriate staff, placing calls to referring physicians for patients expressing complexity with schedulingPerform pre-registration, faxes report, scan documents and other clinical data in regulation with HIPPADemonstrates a humble and open mind. Able to embrace change, take risks and maintain a creative mindset while… Show more Manage high-volume call center to collect information in system for appointment scheduling, rescheduling and cancellation as well as log and route all telephone calls to appropriate staff, placing calls to referring physicians for patients expressing complexity with schedulingPerform pre-registration, faxes report, scan documents and other clinical data in regulation with HIPPADemonstrates a humble and open mind. Able to embrace change, take risks and maintain a creative mindset while working to improve patient care.Handles customer service associated requests, coordinating legal records requests and updating billing account information at the point of schedulingInvolved with RPI. With this I was able to start a new position for medical office. Scanning/Faxing and Medical Records.Super User. Provides one on one support to fellow coworkers and providers with the EPIC System. This involves troubleshooting any computer-related issues.Involved in Medical Group Champions at HonorHealth. I provide my office with updated Patient Experience score and discuss opportunities to improve patient care. 2 years running for "Rock Star" Outstanding Patient Experience since joining the Bariatric Center.Epic, NextGen, Microsoft Word Experience Show less