Misti Abplanalp Email & Phone Number

Responsible for proactively managing and directing cases through the three primary phases of the internal underwriting process. Have solid understanding of Case Management functions dependent upon service platform requirements and accountabilities outlined in essential functions. Takes on additional responsibilities in support of Supervisor.

Greater Salt Lake City Area

Maintains primary ownership of cases during the underwriting process which requires engaging in frequent communication and coordination between life insurance agents, life insurance carriers, and internal resources. Responsible for setting their agent's expectations appropriately and providing a World Class Customer Service experience throughout the.

Draper Crossing

• Work directly with general management of the branch. Manage Bankers to see and sell more to the customers. Operations Responsibilities ensuring satisfactory audit ratings, managing to minimize risks and losses.
• Won $250 for Deposit Growth @ One Utah Financial Center as an Assistant Manager
• Letters from Customer’s Thanking me for Customer Service
• Many Certificate Awards
• Passed all Branch Audits
• Scored a Perfect Audit at two branches: South Jordan Town Center & Draper Crossing Show less

West Valley, Utah

• Oversaw assisting customers with account needs, research of product that fit the needs, selling of additional products to existing customers, consumer loans, business loans, daily cross-selling and found ways to.
• Closed 1 million in Home Equity Loans and Line of Credit
• Top 10 in Utah
• Balanced teller drawer with 98% accuracy to prevent losses.
• Promoted and Sold consumer and business deposit accounts, cross-sold
• # 1 Branch in UT01-West Valley and Winner on Frontline

West Valley, Utah

• Initiated greeting and assisting customers promptly and courteously. Performed paying and receiving services, complete referrals, cross sell bank products and services, explain various products to customers and.
• Ran a teller window with 98% accuracy to prevent losses.
• Vault balancing, ordering and selling currency
• ATM Balancing
• Referrals to Bankers
• My cross-sell has been 5.80 or higher.