Misti Webster

Misti Webster Email and Phone Number

Telecom Expense Management Analyst @ Tangoe
Austin, TX, US
Misti Webster's Location
Austin, Texas, United States, United States
Misti Webster's Contact Details
About Misti Webster

Skilled Data Specialist with proven history of cost savings, and a sharp eye for detail. At her best when under pressure or handed a new, challenging task. Polygot-esque in her ability to learn new skills and apply common-sense solutions to complex problems. • Telecom Expense Management, price auditing and account optimization • HR Specialist, Data Analytics, Employee Onboarding & Training • Treasury Forecasting, Expense Management Software SME• Vendor Relationship Management, Contract Negotiations• SOP Creation, Document ControlTechnology: Advanced Excel skills, SQL, HRIS, SAP, ADPNOTABLE ACHIEVEMENTS• Sole Administrator, Auditor of Expense Management Software for 5k+ users, $38m annually.• Created New Hire Onboarding Procedures in line with Federal and multiple State guidelines, implemented across all North American offices within 1 month of the 3 month timeline; created and lead implementation training for hiring managers/ HR stakeholders, resulting in full compliance within 6 months of roll out. • Eliminated a backlog of $681k unreported expenses going back 3+ years, involving multiple internal departments/stakeholders, within 3 months. • Conceptualized and executed a Centralized Document Management framework for employees to access the most up to date policies and procedures, HR benefit information, OSHA documents, travel and expense policies, etc. • Project Manager Lead on a roll out of 800+ EMV-compliant credit card terminals to clinics across North America; liaising with internal/external stakeholders, ensuring back-end financial identification continued uninterrupted, assisting clinics with upgrading data/phone lines if necessary, conducting training on installation/use and provided on-going technical support for end users, tracked and processed the return of the original terminals for E-waste recycling.

Misti Webster's Current Company Details
Tangoe

Tangoe

View
Telecom Expense Management Analyst
Austin, TX, US
Website:
tangoe.com
Employees:
1725
Misti Webster Work Experience Details
  • Tangoe
    Telecom Expense Management Analyst
    Tangoe
    Austin, Tx, Us
  • Southwest Airlines
    Technology Analyst
    Southwest Airlines Apr 2023 - Present
    Dallas, Tx, Us
  • Tangoe
    Telecom Expense Management Analyst
    Tangoe Dec 2017 - Apr 2023
    Indianapolis, Indiana, Us
    • Manages an ever-evolving stable of clients, providing white glove level service related to Telecom IT Expense Management.• Identifies and executes savings-strategies directly with vendors on behalf of the client, following each issue to completion and verifying savings to ensure compliance. • Closely working with the Sales, Marketing, and Implementation teams to ensure client deliverables are on time and above reproach.
  • Hanger, Inc.
    Financial Analyst Ii
    Hanger, Inc. Jul 2014 - Dec 2017
    Austin, Texas, Us
    • Carved-out a previously non-existent role as the ‘SME’ for all Expense Reporting issues, solely owning the role of Program Administer for an Expense Reporting Tool accessed by 4000+ employees.• Created 25+ SOX-compliant instructional aids in 1 month to guide employees in the accurate completion of their expense reports. Rolled out a completely revamped SOP on expense reporting/ corporate card usage within 5 months. • Presented monthly data/ historical metrics pertaining to outstanding expenses to executive stakeholders, liaising with their regional subordinates to course-correct.• Performed weekly audits of submitted expense reports, providing end-users with additional resources and training, as needed. Created and led 4 live training sessions per month for new hires/ remedial users• Co-Chair of Employee Engagement Committee, charged with informing employees about personal and professional development opportunities, continuing education opportunities provided by the company or, executing enrichment activities on a monthly and quarterly basis. Pioneered an inter-department cross-training/ shadowing program.
  • Smith & Nephew
    Product Support Specialist
    Smith & Nephew May 2014 - Jul 2014
    • Thoroughly investigated and documented MDR events by coordinating with internal resources, Arthrocare field personnel and/or customers as appropriate, for the entire Arthrocare product portfolio, with an emphasis on pinpointing reportable incidents.• Worked in tandem with Regulatory Affairs in determining and reporting complaints (MDR) as required by the FDA (21 CFR 820.198, 21 CFR 803, 21 CFR 806) as well as following up on MedWatch reports.• Provided level 1 support for complete corporate product portfolio including ENT, Sports Medicine and Spine product lines. Maintained awareness of new products, government regulations and requirements.
  • Arthrocare Corporation
    Customer Care Data Analyst And Rma Specialist
    Arthrocare Corporation Feb 2013 - May 2014
    • Created daily, weekly, and monthly audits of outstanding Invoice Disputes. Presented monthly cumulative report data via multi-media presentation to the VP of Global Customer Care and Sales Operations, the Director of Customer Service, along with other managers and team leads. • Researched all customer invoice disputes, working with multiple data sources and internal and external departments, to determine the validity of disputes, untangling complex account and pricing histories and providing go-forward resolutions applied account-wide. • Frequently tasked with special projects, including the editing and creation of regulatory-approved procedures, helping to train new employees in their job function, and the creation and presentation of a phone professionalism workshop.
  • Arthrocare Corporation
    Order Entry Representative
    Arthrocare Corporation Mar 2012 - Feb 2013
    • Achieved a cumulative Order Entry accuracy rate of 99.89%, met or exceeded department-standard of 99.6% accuracy every month.
  • Fox Service Company
    Customer Service Representative
    Fox Service Company Sep 2011 - Mar 2012
    • Accurately and thoroughly captured relevant data into a customer database, creating new customer accounts and editing current ones. Guided customers through any invoice or scheduling questions or issues. Handled delicate situations with a calm demeanor and helpful attitude.
  • Gl Garrad Hassan
    Hr Generalist/Office Mananger
    Gl Garrad Hassan Apr 2008 - Feb 2011
    Bristol, Gb
    • Served as first point of contact for all HR issues for the Austin branch of North American operations. Guided them through next steps relating to compensation/benefits, EEO complaints, Workers Compensation, FMLA, and other ad-hoc HR issues as they arose. Coordinated all new hire interviews, vetted resumes, processed background checks, conducted all onboarding training, and ensured all onboarding paperwork was verified. • Accounting Specialist; entered vendor invoicing, processed payments to vendors, expense reimbursement.• Generated and standardized company licensing and certification databases and reports. Implemented company-wide OSHA training. Maintained safety equipment for company nationally.
  • Raytheon
    Hr Generalist
    Raytheon Aug 2006 - Jul 2007
    Arlington, Va, Us
    • Coordinated with central HR and 15 North American Raytheon sites to meet the needs of a rapid hiring effort; vetting resumes, scheduling interviews, completing background checks, entering applicants into a HRIS; connecting managers all over the country with the best candidates for the job.
  • First National Bank Texas
    Marketing Assistant
    First National Bank Texas Mar 2005 - Nov 2005
    Killeen, Texas, Us
    • Managed multiple high-priority, high-visibility projects at any given time, ranging from marketing supply requests, large-scale signage creation and installation, sales incentive programs, and other essential tasks.• Provided administrative and logistical support to 200+ bank branches in all marketing matters, including planning/ coordination of in-branch customer-facing pop-up events, the design/ creation/ distribution/ warehousing of branded marketing material, and day-of logistical support for on-site corporate marketing events.• Conceptualized and implemented weekly status reports for all pending projects; liaising with VP Marketing, Directors, Project Managers, and Graphic Designers to create a comprehensive overview of all active projects.

Misti Webster Skills

Customer Service Management Training Event Planning Sales Time Management Event Management Social Media Marketing Databases Microsoft Office Project Management Microsoft Excel Administrative Assistants Outlook Powerpoint Public Speaking Social Networking Office Management Social Media Marketing Visio Human Resources Computer Literate General Office Duties Office Administration Administrative Support Special Events Corporate Events Meeting Planning Marketing Strategy Marketing Communications Public Relations Editing Program Management Project Coordination Data Analysis Invoicing Microsoft Word Process Scheduler Facebook Team Leadership Conferences Office Equipment Ms Office Suite Event Execution Coordinating Events

Misti Webster Education Details

  • Stephen F. Austin State University
    Stephen F. Austin State University
    Bachelor Of Arts (B.A.)

Frequently Asked Questions about Misti Webster

What company does Misti Webster work for?

Misti Webster works for Tangoe

What is Misti Webster's role at the current company?

Misti Webster's current role is Telecom Expense Management Analyst.

What is Misti Webster's email address?

Misti Webster's email address is mi****@****ail.com

What schools did Misti Webster attend?

Misti Webster attended Stephen F. Austin State University.

What skills is Misti Webster known for?

Misti Webster has skills like Customer Service, Management, Training, Event Planning, Sales, Time Management, Event Management, Social Media, Marketing, Databases, Microsoft Office, Project Management.

Who are Misti Webster's colleagues?

Misti Webster's colleagues are Jason Wang, Satish G, Kunjan Sharma, Joey Pena, Mike Garnett, Jennifer Whelton, Salma Mirza.

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