Technical Account Manager
CurrentProvide virtual CTO level services to effectively represent AWS within a customer’s environment, and drive discussions with senior leadership (CTO, CIO, VP, CEO level) and senior technical team by creating and articulating AWS technology services features, roadmaps, innovation, cost-optimization, Cloud FinOps, budgets, trade-offs, support, incidents and risk management. Customer outcomes include 60% reduction in hardware for hybrid cloud models, 70% improvement in system uptime, improvement in data access speeds by 60%, 65% reduction in licensing cost, automating time spent on routine tasks by 40% and 75% reduction in cost of running infrastructure on cloud.Provide advocacy and strategic technical guidance to help plan and build solutions using AWS best practices and AWS Well Architected Framework to proactively keep customers’ AWS environments operationally healthy and ensure customer satisfaction. Reduced specific customer’s recovery time from 72 hours to 2 hours, significantly reducing the number of cyber- attacks on the company’s systems.Drive business/operational and technical project challenges and help customers achieve the greatest value from AWS by developing short- and long-term strategic project plans delivery and under budget. Developed and maintained strong relationship with AWS Marketplace partners on behalf of customers in improving service levels.Conduct workshops on AWS features and work with partners to accelerate customer adoption.Contributed to AWS Business in developing New Enterprise On-Ramp-Program a mid-tier support subscription level for AWS Customers which brought in in 25+ million in revenue to AWS in its first year of inception. Closed on several sales opportunities’ resulting in 10 million incremental revenues to Enterprise Support Program.Mentor and Lead 10-member Technology Account Managers team.Manage +150 million Infrastructure Annual Budget Spend for AWS customers.