Bimal Mistry, Pmp Email & Phone Number

Dallas, Texas, United States

Pune

Managing multiple projects with the accountability of project planning, defining scope, budgeting, setting timelines, analyzing requirements, identifying dependencies, evaluating risks & acquiring signoffsSpearheaded key projects, which resulted in high customer satisfaction and increased business revenues. Delivered high level of service to clients to extend business relationship and encourage further projects.Directly interfaces with Customers and Partners, as well as Avaya internal Sales, Service Delivery, Product Management and Support teams.Global projects worked for Dell, Citibank, McKinsey, Fidelity, Morgan Stanley, and others by collaborating with project & program managers to deliver solution as per the global standardsSuccessfully managed complex green field deployments & upgrades for Indian customers such as WNS, Wipro, CTS, IBM, Tech Mahindra, TCS and othersKey responsibilities include -• Project Management: Handling high-to-critical level projects from planning to scoping, estimation, tracking, and implementing project plans with budgets. Defining best practices and interfacing with businesses during all phases of a project lifecycle• Resource Management: Mentoring and training project members to enable them to perform effectively. Networking with the senior management and customer for formulating plans that help in achieving the set goals• Vendor Management: Involves coordination with vendors to ensure excellent service to our customers. It involves onboarding vendors, training them to use our platform, and engaging with vendors for improved profitability. Also involves measures to control costs, mitigate risks, and improve performance• Risk Management, Issues and Lessons learnt: Identify and mitigate risks by understanding the customer's business, escalating, and resolving issues across multiple delivery groups and/or projects maintain an Issue log and lessons learnt database• Change Management: Track changes to original scope & raise CMRA

Pune, India

Management of large team of technical consultants in Avaya Professional Services - Center of Excellence (COE). The Center is responsible for the Remote Delivery of Avaya Products across the Globe.I managed a team of Unified Communications skilled consultants located across 3 cities.Motivated the teams on most essential aspects of product and service delivery to consistently achieve objectives.Prioritized high-value tasks by understanding team cultures and assigning projects based on skills and knowledge.Key responsibilities include -• People Management: Managing day to day activities & schedules of the team. Ensuring optimum utilization of resources and their Project Utilization should be greater than 85 to 90%• Project Management: Monitoring team to ensure the project tasks are executed in a timely manner & by using the set procedures. This will ensure revenue recognition• Strong Customer Interaction skills• Strong Stakeholder Management: Working closely with the global peers & the project management teams for successful completion of projects• Capability Management: Constant focus on enhancing the team's current skills & developing new product skills• Escalation Management: Working closely with the consultants to make sure that they follow the technical steps & processes properly to avoid customer dissatisfaction• Attrition Management: Interact with the team on a regular basis to understand their concerns & to address them at the right time• Have good exposure to Avaya & APS tools such as Eproject, Talentmaker, Coupa, Trex, Cars & APS reporting cubes.

Pune, India

Key Responsibilities include -• Technical Maintenance Support of Avaya Modular Messaging System having backend servers such as MSS (Linux), Exchange & Domino• Role includes providing remote technical support on installation, administration & troubleshooting of the Modular Messaging (MM) Systems to global customers• Adhering to the set SLA's & providing excellent customer support• Provided Technical MM Training's to other teams within the organization• Conducting Technical Interviews for team as well as organization wide openings• Assisting Managers with performing Duty Manager Role efficiently• Handling all the operations (Technical & Management) efficiently• Mentoring new hires & helping them to ramp up quickly & effectivelyAdditional Responsibilities• Being a Senior Process Champion, accountable for spreading process awareness within the team and also to evaluate their performance at regular intervals• Member of Avaya Process Certification Team who initiated the Process Certification for all engineers• Internal Process & ISO Auditor• Preparing of monthly roaster for the team on monthly/daily basis• Contribute towards organization wide initiatives.

Mumbai Area, India

On Behalf of ICICI Infotech, we provide technical support to ICICI One source. ICICI One Source is a leading Business Process Outsourcing services provider. Offering offshore transaction processing and contact center services, ICICI one Source is owned by the ICICI Group, the largest private sector financial services group in IndiaRole: Leading a team of 5 Engineers as a Shift IN charge to maintain 99.99% Uptime. Handling the site as a Data & Voice Engineer.Key Responsibilities Include• Administration & Maintenance of Servers like Windows 2000 Domain Controller with AD, DHCP, DNS, and Exchange & File Server• Maintenance & troubleshooting of around 500+ Client machines having Windows XP & Windows 2000 Professional• Taking Daily, Weekly & Monthly Backup of the Servers• Administration/Maintenance of Avaya Prologix Switch & Meridian 81C• Configuring Voice Messaging services using Intuity Audix• Installation of VOIP & Digital phones• Administration & Maintenance of NICE Logger• Coordinating with Administrators to manage the IT Infrastructure• Coordinating with Vendors for restoration of failed hardware components to ensure uptime

Mumbai, Maharashtra, India

Datacom Products is a service provider for Avaya Global Connect Ltd, (Formerly known as Tata Telecom) for the range of products including Avaya & LG Telecom Systems, Audio & Video Conferencing SolutionsKey Responsibilities Include• Sales of Tata & Avaya Telecom Systems• Sales of Polycom range of Audio & Video Conferencing Equipment's• Resolving any technical related issues of various clients.

Mumbai, Maharashtra, India

Key Responsibilities Include• Sales of Assembled Computers, Fax machines, Telecom Systems & Satellite Receivers• Maintenance of Computers, Fax Machines & Telecom Systems• Installation of Worldspace Satellite Receivers

Pgdbm, General Management

Bachelor'S Degree, Electronics And Telecommunications Engineering