Piyush Mistry Email and Phone Number
Piyush Mistry work email
- Valid
- Valid
Piyush Mistry personal email
- Valid
-Senior IT Professional, passionate to contribute to Customer Success for Enterprise SaaS products. -Instrumental in setting up & managing Technical global support centers, Support enablement, Operations & process excellency, Strategic projects, Customer advocate, and Incubation programs.-Collaborate with various stake holder, ensure customer delight and contribute to product enhancements and adoption -Experienced in the domain of Contract Lifecycle Management (CLM), Robotics process Automation (RPA) products, RPA practice, Financial, Application Lifecycle Development (ALM), Contract Lifecycle Management (CLM) etc. Managing large customer in the fortune 500 club, contributing to ARR/AMC, NPS, Customer satisfaction and product adoption & development- Customer Success- Service Delivery (ITIL & ITSM)- Customer Success, NPS, Annual Recurring Revenue (ARR)- Global Product Support, Escalation management, Case Management, Incident management.- Technical Services Delivery / Product Support-Professional services, Implementing and Consulting-Pre-Sales / Account management / Services revenue-Software Development and Maintenance (Waterfall & Agile)- Sustenance Engineering / Product Maintenance-IT operations / DevOps- Services Operations / Service Desk / Problem Management- IT Operations / Production Support-SRE- Program and Project management-Customer and Partner on-boarding, Platform and HADR readiness-Cloud AWS, Azure as well as on-premise ops.-Customer Advocate-Incubation program-Partner EnablementKnowledge Sharing & Consulting-Visiting faculty at MBA schools-Corporate and startups
Icertis
View- Website:
- icertis.com
- Employees:
- 1290
-
Director Of Customer Success, Global Product Support, Strategic Customers, Sustenance EngineeringIcertis 2020 - PresentIndiaPart of the Global Customer & Partner Support for the product in the domain - Contract Lifecycle Management (CLM). Responsible for Customer Success, ARR, Global Support Operations
-
Director Technical Support - Managing Global Support Center, Customer Adoption, Arr, Nps.Automation Anywhere 2017 - 2020Global Product Support, Partner and Customer On boarding, Customer Success - In the domain of Robotics Process Automation - RPA. Setting up and managing distributed support centers, 24 x 7 operationsCollaborate with Customer success, Engineering, Product Mgmt.,Sales, QA closelyContribute/Enable recurring revenue and NPSRPA Practice head -
Director - Business ApplicationsAltisource Business Solutions Oct 2012 - 2016Mumbai- IT Service Delivery for banking Finance/Mortgage and call center applications.-Implemented strategy to have a Global Business Application Group for mission critical applications used by Business. Pivotal role in established Global Product support group that had 100+ engineers across locations Mumbai, Bangalore, Navi Mumbai, Pune-India; West Palm Beach, Coppell, Waterloo-USA; and Manila-Philippines. This rejuvenated the customer experience and the new Customer centric model.-Program and Project management user enhancements using Agile methodology.-Production Support for sprint roll out, post implementation issues /Service Request/Incident Mgmt /Problem Management, using ITIL process framework.-Product Management -Customer / Account Management – BRD, UAT, Product training and billable premium services.- SaaS operations- Encouraging DevOps practices implementation -
Director- Product Support & ItDigité Infotech Pvt. Ltd Feb 2004 - Oct 2012Mumbai Area, IndiaGlobal Service Delivery-Product SupportProgram / Project managementProcess re-engineeringProduct developmentSaaS operationsEscalation managementAccount managementImplementation and TrainingAMC and Professional Services Revenue -
Technical Support EngineerDitools Pvt Ltd 1997 - 2003MumbiaPre-Sales supportProduct Implementation Product SupportTraining
Piyush Mistry Skills
Piyush Mistry Education Details
-
Institute Of Technology & ManagementMaster Of Business Administration (M.B.A.) -
Mechanical Engineering
Frequently Asked Questions about Piyush Mistry
What company does Piyush Mistry work for?
Piyush Mistry works for Icertis
What is Piyush Mistry's role at the current company?
Piyush Mistry's current role is Customer Success, Global Product Support operations, ARR, Operation Excellency, Team mgmt. Customer Retention. Production adoption & Product stickiness analysis for upsell, early Early warning risk indicators. NPS/CSAT.
What is Piyush Mistry's email address?
Piyush Mistry's email address is pi****@****rce.com
What schools did Piyush Mistry attend?
Piyush Mistry attended Institute Of Technology & Management, Mechanical Engineering.
What are some of Piyush Mistry's interests?
Piyush Mistry has interest in Animal Welfare.
What skills is Piyush Mistry known for?
Piyush Mistry has skills like Enterprise Software, Agile Methodologies, Sdlc, Management, Software Project Management, Cloud Computing, Product Management, Program Management, Requirements Analysis, Team Management, Business Process, Business Analysis.
Who are Piyush Mistry's colleagues?
Piyush Mistry's colleagues are Anandi Pandiyan, Revati Pradhan, Krishnakumar Hatele, Nicu Constantinescu, Vijo Mulankattil, Kapoor Kunal, Gina Cramer.
Not the Piyush Mistry you were looking for?
-
2avanara.com, yahoo.co.in2 99984 6XXXX
-
2gmail.com, anupamrasayan.com -
Piyush Mistry
Mumbai
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial