Preyas Mistry Email & Phone Number

India

India

– Spearheaded the establishment of the IT department and implemented a robust tech support framework, reducing response times by 95% and elevating employee satisfaction.– Designed and executed an ISO-compliant asset tracking and lifecycle management system, achieving a sub-5-day turnaround time for asset delivery and retrieval, significantly improving operational efficiency.– Directed financial management of IT resources, ensuring on-time payments, budget compliance, and improved fiscal discipline.– Developed comprehensive IT policies and collaborated across departments to enhance operational efficiency and compliance with industry standards.– Conducted training sessions on security protocols and various platforms, creating thorough documentation to streamline processes and increase user understanding.– Implemented advanced endpoint security using SOPHOS and administered patch management through Automox, significantly fortifying the organization’s cyber defenses.– Deployed ISMS platforms (Drata, ISMS Online) to achieve ISO compliance and reinforce information security practices.– Introduced Veeam backup solutions, achieving 99% data availability and strengthening data recovery processes.– Developed an incident report form integrated with Jira, streamlining incident documentation and enhancing collaboration among stakeholders for quicker issue resolution.

– Proactively oversee the management of IT infrastructure, ensuring optimal performance of network devices, servers, and operating systems.– Deliver timely and effective technical support, swiftly resolving hardware and software issues to minimise downtime and maintain business continuity.– Maintain detailed and accurate documentation to streamline troubleshooting processes and ensure regulatory compliance.– Collaborate cross-functionally to enforce IT policies, conduct security assessments, and implement proactive measures to safeguard data and enhance system security.

Hyderabad, Telangana, India

Hyderabad, Telangana, India

– Provided remote and telephonic technical support for desktops, laptops, and peripherals, ensuring prompt issue resolution.– Assisted with installation, configuration, customization, and troubleshooting of assigned products, offering clear guidance to end users.– Followed established policies and procedures, including verifying warranty entitlements and ensuring compliance with support protocols.– Applied diagnostic techniques to identify issues, analyze root causes, and recommend effective solutions to resolve technical problems.– Documented all support interactions and solutions in the database, contributing to knowledge sharing and continuous improvement.

Brisbane, Queensland, Australia

– Removed outdated hardware and installed new IP telephones, following the Chevron affiliate checklist for initial setup.– Played an active role in setting up new devices at workstations, connecting them to data outlets or LAN ports for IP telephones.– Captured asset details for both old and new laptops, ensuring accurate inventory tracking.– Verified laptop installation at designated workstations, provided basic user orientation, and completed an installation checklist for functionality and user sign-off.– Configured smart card and virtual smart card access on new computers.– Connected and tested existing headsets with new IP telephones, ensuring full functionality.– Assisted users with connecting Kensington locks to monitors and docking stations.– Provided ongoing technical support and troubleshooting for end users and the Puma Support Team.

Master'S Of Information Technology, Network And System Administration/Administrator

Bsc (Hons) In Computer Science And Software Engineering, Computer Software Technology/Technician

High School, Physics, Chemistry And Maths

Activities and Societies: - School house captain. - Group singing competition. - March past for school house on Independence and Republic.