Misty Anderson Email & Phone Number

Decorah, Ia, Us

Chicago, Il, Us

Maple Grove, Mn, Us

• Myriad of troubleshooting of Guardian Mobile Command application on portable handheld device with Android OS, Web application, Windows Services, or database/JMS interface.• QA & testing of client reported bugs/issues with sofware and hardware devices • Setup of Customer Databases in MS SQL Server for Implementation• SQL DB edits and queries • Setup of SQL Server Agent jobs for web applications• Agency Website Application & Web Service setup in IIS• SSRS Configuration• Salesforce Administrator tasks• Active team player for process improvement and efficiencies• Guardian of client happiness, solution-driven mentality, and protecting America's thin gray line

Lake Mary, Florida, Us

-Promoted two levels• Multiplex analyzation and troubleshooting of software suite including: CAD, Police Records, Investigations, Internal Investigations, Fire Records, Administrative (attendance, payroll, alarm billing), Civil/Court, EMS, & Jail. • Implementation of software interfaces from sale to go live, software upgrades and patching, server migrations, web server IIS configuration & FTP server setup. • Resolution and documentation of client software, hardware, server or database issues, mobile unit air card connections, relational database performance & SQL DB analysis, with a complex understanding of multiple state and globally used PSJ interfaces for over 900 customers• QA & testing of client-reported software issues with full documentation• Innovative thinker in continuous process improvement with customer-focused vision• Error log analysis, Jira, Veritas. • Served as an escalation point for technical problem-solving and customer issues• Skilled communicator with multiple internal teams: executive leadership, management, customer success, GIS, DevOps, Sales. • Recognized by the company for outstanding CSAT scores each quarter• Team Lead for J-One implementation for state of NH, technical writing of internal and external training processes with weekly remote meetings with state representatives. • Presented DDF, ODBC trainings, and several other PSJ topics at customers' annual training conference and worked one-on-one with clients on software issues• Chosen for company pilot project and cross-trained for two additional Public Safety & Justice, CAD Suites: aided higher leadership in implementing new processes to better serve customers. • Recognized for being a quick learner, natural team leader, and great communicator. #1 performer; demonstrated metrics.• Team leader for a team of 6; 1 on 1 scheduled meetings, people management. • Exemplary utilization and track record of both change and configuration management

Lake Mary, Florida, Us

IMC | TE-RMS Software

Waukon, Iowa, Us

• Proposal Manager; RFQs• Executed proposals and saw through from pre-sale to post-sale for clients• Primary front-line & management of 200 accounts building strong interpersonal client relationships and recognized as a standout for my "on time, every time" quoting mantra • Quote design/layout and technical explanation of product software/hardware details in a comprehensible medium with pricing. • Coordinated customer needs for custom software configuration to engineering and production teams. • Conducted weekly meetings presenting quotations to sale pipeline forecasting to executive, leadership, engineering, and production teams• Salesforce Administration and Setup for quoting/sales and client management• Launch of a project with a contracted business analyst to simplify and spotlight internal process flaws to innovate new leads for the company• Developed and managed content for the company website purely in HTML before moving to Word Press platform with various APIs• Formulated extensive Excel pricing templates for quoting and sales use• Managed marketing/advertising budget• Print media advertisement design, social media content publishing, and SEO via Google Metrics. • Technical Writer: creation and revision of client software/hardware user manuals• Training of employees on product line-up, capabilities, and functionality• Graphic design and layout of internal mediums• Photography & editing of product photos for marketing purposes• Development & pricing of new product Bill of Materials, metrics, and profit margins

Peosta, Ia, Us

• Preparation of class material & slides• Coaching/Mentoring• Classroom Instruction

• Telephone sales & data entry of orders and verifications• Troubleshooting• Selected to represent company for any special projects or pilots when corporate team involved

Technical Degree, Computer Science

Diploma, General Studies