Misty Avery Wilson, Mba, Cpxp Email & Phone Number

Charlotte, Nc, Us

Charlotte Metro

• Instrumental in the development and continued growth of company’s interactive patient care culture program, partnering with 12 regional hospitals to create standard enterprise-wide end-user education, tracking and analyzing utilization data, coaching clinical units, and supporting departments on opportunity areas.• Manages and monitors patient-facing education archive, partnering with team members and nurse leaders to construct goals around the interactive patient care experience.• Works closely with stakeholders and senior leadership implementing static monthly system updates, frequent champion meetings via Microsoft Teams, and on-demand video education to review status of system wide interactive patient care education.• Continually improves workflow efficiency and energizes enterprise-wide patient experience efforts by partnering closely with clinical, technology, ancillary, and support departments for maximum efficiency, resulting in a $225K yearly savings by leveraging technology to replace the paper-based patient guides.• Provides assessment and interpretation of business and user needs, translating specific portions of business and clinical content into system requirements, revising existing system content and logic as necessary.• Increased utilization of patient experience technology for medicine teachings by over 62% between 2019 and 2020, drastically exceeding leadership expectations and raising Medication Communication Domain HCAHPS (assessment system) scores.• Fosters technology improvements by researching and instilling new systems with expanded scope of facilities, always advancing patient-facing technology resources for Atrium hospitals network.[see resume for more details]

Charlotte Metro

• Proactively responded to requests for Spanish language access in a hospital setting, including in-person interpreting, telephone interpreting (OPI), video interpreting (VRI), and basic translation, leveraging use of technology to deliver services in a variety of different platforms.• Maintained relationships with internal customers and made key decisions regarding appropriate interpreter modalities, while striving to contain costs at all times and leveraging vendor relationships as needed.• Interpreted information regarding patient’s and family’s healthcare needs, in addition to assisting with patient education, appointments, discharge instructions, procedures, emergency encounters, and assessments.• Acted as a cultural broker between providers and patients from diverse backgrounds, by educating caregivers on the understanding of patient’s culture in relationship to healthcare.• Executed the role of Patient Advocate, assisting patients and their families during times of crisis.• Fully abided by the healthcare system’s professional conduct standards, executing job duties in an ethical manner, and following national practice standards.• Recognized as first ever Spanish Interpreter II in Atrium Health history (2012).

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Activities and Societies: Graduated with a 4.0 GPA

Bachelor Of Arts - Ba, Spanish Language And Literature

Activities and Societies: Magna Cum Laude Honors; Dean's List; UNCC Department of Sociology Outstanding Senior of the Year Award (2006).

Associate Of Arts - Aa, Elementary Education & Spanish Language

Activities and Societies: Vice President of Service, Phi Theta Kappa International Honor Society, Phi Lambda Chapter (2003); Outstanding.