Misty Avery Wilson, Mba, Cpxp Email & Phone Number

Charlotte, NC, US

Charlotte Metro

• Instrumental in the development and continued growth of company’s interactive patient care culture program, partnering with 12 regional hospitals to create standard enterprise-wide end-user education, tracking and.
• Manages and monitors patient-facing education archive, partnering with team members and nurse leaders to construct goals around the interactive patient care experience.
• Works closely with stakeholders and senior leadership implementing static monthly system updates, frequent champion meetings via Microsoft Teams, and on-demand video education to review status of system wide.
• Continually improves workflow efficiency and energizes enterprise-wide patient experience efforts by partnering closely with clinical, technology, ancillary, and support departments for maximum efficiency, resulting in.
• Provides assessment and interpretation of business and user needs, translating specific portions of business and clinical content into system requirements, revising existing system content and logic as necessary.
• Increased utilization of patient experience technology for medicine teachings by over 62% between 2019 and 2020, drastically exceeding leadership expectations and raising Medication Communication Domain HCAHPS.

Charlotte Metro

• Proactively responded to requests for Spanish language access in a hospital setting, including in-person interpreting, telephone interpreting (OPI), video interpreting (VRI), and basic translation, leveraging use of.
• Maintained relationships with internal customers and made key decisions regarding appropriate interpreter modalities, while striving to contain costs at all times and leveraging vendor relationships as needed.
• Interpreted information regarding patient’s and family’s healthcare needs, in addition to assisting with patient education, appointments, discharge instructions, procedures, emergency encounters, and assessments.
• Acted as a cultural broker between providers and patients from diverse backgrounds, by educating caregivers on the understanding of patient’s culture in relationship to healthcare.
• Executed the role of Patient Advocate, assisting patients and their families during times of crisis.
• Fully abided by the healthcare system’s professional conduct standards, executing job duties in an ethical manner, and following national practice standards.

Master Of Business Administration - Mba, Health/Health Care Administration/Management

Activities and Societies: Graduated with a 4.0 GPA

Bachelor Of Arts - Ba, Spanish Language And Literature

Activities and Societies: Magna Cum Laude Honors; Dean's List; UNCC Department of Sociology Outstanding Senior of the Year Award (2006).

Associate Of Arts - Aa, Elementary Education & Spanish Language

Activities and Societies: Vice President of Service, Phi Theta Kappa International Honor Society, Phi Lambda Chapter (2003); Outstanding.