Stay At Home Mom and wife

- ECM/ Filenet and Kofax Administrator- Maintains forms in InfoPath- SharePoint administration

Research and resolve issues dealing with hardware and/or software. Answer phones.Handle email system for issues that customers send in. Onboarding/Offboarding employeesActive Directory dutiesBlackberry enterprise serverInfopath forms for all departments and intergrating them into SharePointHandle all telephone systems VoIP

Account management- Handles all onboarding and off-boarding users, monthly account reconciliation to ensure accounts are disabled.Domain Administrator- Executed all password resets, folder and group permissions, recovered lost data from backup; Utilized Active Directory and Exchange Management Console.Avaya Site Administrator- Added new telephone extensions for new users, made changes for current users; Cover paths, EC500, Side Car extensions. BES Administration- Added new users… Show more Account management- Handles all onboarding and off-boarding users, monthly account reconciliation to ensure accounts are disabled.Domain Administrator- Executed all password resets, folder and group permissions, recovered lost data from backup; Utilized Active Directory and Exchange Management Console.Avaya Site Administrator- Added new telephone extensions for new users, made changes for current users; Cover paths, EC500, Side Car extensions. BES Administration- Added new users, deleted users, and troubleshot Blackberry issues via BES. Refresh and Imaging Computers- Refreshed user's computers and migrated data over to their new computers. Created images and reimaged computers due to problems or upgrading to new OS. Show less

Assisted major account client customers via telephone, email and live chat.Facilitated meetings for Level 2/Team Leads.Created content in Dell Solution Network for technical and Policy and Procedures use.Supported desktop, notebook, workstation and printers for major account customers.Trained new employees on Live Chat and Email use for assisting customers..