Answering telephones, giving customer service, faxing, e-mailing, mailing policy documents. Advising customers on coverages, both personal lines and commercial lines of business.

Reviews, assesses, and writes commercial lines of business.

Customer satisifaction. First contact for customer support. Contacting customers for underwriter support. Advising customers on insurance coverages.

Wrote new Homeowners, Boatowner’s, Automobile, Professional Liability, and Umbrella insurance policiesProcessed renewal personal insurance policiesProvided customer service through telephone conversationsQuoted new business, renewals, and endorsementsEndorsed Homeowners, Boatowner’s, Automobile, Professional Liability, and Umbrella Insurance PoliciesCanceled Personal Lines PoliciesGenerated business lettersReviewed policies for reinsuranceRan MVR, Insurance, and CLUE Reports

Sorted policy pagesChecked endorsements, new business, and renewals for errorsFaxed, e-mailed, and mailed declarations pages, invoices, and credentialing letters at the customers’ requestsSorted and delivered regular and electronic mail

Provides help and advice to customersCommunicates with customers by telephone, e-mail, and letterHandles customer complaintsDocuments discussions and correspondence with customersAssists Underwriting and Field Representatives with obtaining important customer informationProvides policy documents via e-mail and fax to customersRuns motor vehicle reports on potential insured drivers

Charted medication for patients, provided housekeeping duties for the nurses’ stationChecked in patients, assigned patients rooms, stocked supplies, calculated inventoryProcessed patient paperwork, answered telephones, provided patient care

Provided customer service, operated telephonesScheduled appointments, created flyers for real Estate listingsProvided housekeeping duties for office, wrote letters, typed appraisals, and sale contracts Experience Date of Employment : 8/5/2002

Provided customer service, operated telephones, Performed weekly audits, ordered jewelrySet weekly advertisements, organized, and set up displays