Misty Canaday Email & Phone Number

San Diego Metropolitan Area

San Diego, California, United States

San Diego, California, United States

Greater San Diego Area

Contracted through the City of San Diego's CalWORKS program to provide workforce development services to participants of the Employment Service Program.Successfully maintain Classroom retention rates above 90% Continue to exceed Job Placement Metrics Month after Month of more then 75% Conduct comprehensive intake interviews assisting clients with resume development, interviewing skills, job search action plans and self-assessment.Develop and present workshops and seminars on current career and employment related topicsDevelop and present workshops on career development and decision-making, job retention and goal setting using the S.M.A.R.T Goal approach. Create appropriate multimedia resources, handouts and written materials for all educational/training workResearch labor market/career trends and create information resources for client useThrough Trauma Informed Approach to case management, in collaboration with case managers help to create a successful plan for barrier removal.

Greater San Diego Area

• Work with clients by answering their inquiries and give account updates. • Performed initiation of background and records verification on applicants• Compile new hire paperwork, including processing employee I9, E-Verify, W4 and benefits administration. •Created and conduct new hire orientation for over 100 company's to on-board new employees•Respond to general inquiries and provide routine information to employees and managers on operations matters and benefit information.• Maintain and ensure the accuracy of employee personal files and benefits records to ensure compliance of hr policies.• Key member of QualStaff Operations team, with a focus of continuous improvement of all core people processes. • Benefits point of contact for new hires to include scheduling and conducting benefits orientation as well as following up to ensure understanding and update administration system and vendor systems • Participate in the preparation and communication to employees about benefit programs and procedures. • Review vendor invoices, resolve disputes, and report on fees and costs. • Owned the process of the coordination, communication, delivery and tracking of employee benefit programs and new hire paperwork. • Proactively identify opportunities for improvement and problem-solve issues in relation to operations administration. • Responsible for resolving and responding to day to day questions from employees and candidates.• Serve as the liaison with Payroll, Recruiting and Clients. • Assist with operation projects as needed.• Providing innovative ideas. Successfully converted on-boarding process to fully electronic system. • Managing records of company policies and procedures. • Coordinating company meeting, events and sessions with other departments• Creating presentations, documents, files, spreadsheets and databases. • Preparing financial reports. • Assist the Vice President of Operations in all capacities. • Aid other executive managers as needed.

Greater San Diego Area

• Provide direct support to CEO of company handling business and personal matters.• Handle all travel and event accommodations, both international and domestic. • Launched LLC, including filing of all necessary documents and forms to meet state business regulations and permits necessary to operate and important deadlines to remain compliant. • Organized, calculated, documented and assisted in proper filing of tax information.• Maintain accurate records of vendor and client interactions, and independently negotiate contracts from start to finish, including drafting, signing and finalization. • Support team in administrative capacity, including scheduling meetings, keeping meeting notes, overseeing logistics, tracking expenses, managing budgets, and maintaining communications through the use of Wunderlist, Google Drive and Outlook.• Independently project manage special initiatives approved by CEO.• Plan and coordinate promotional events and weekly training classes for clients. • Created and maintain company website, manage all social media platforms and create and finalize all company graphics design work and promotional items, edit and finalize promotional media content such as video and photos.

Greater San Diego Area

• Developed recruiting strategies designed to identify qualified candidates through various recruiting tools.• Evaluated candidate strengths compared with clients requirements by, for example, evaluating, screening, and interviewing the candidate.• Negotiated wage rates and other terms and conditions of employment with candidates, and gained commitment from candidates for current and future job requirements.• Completed necessary pre-employment processes including reference checks and background/drug tests.• Managed contract employees while on assignment. Assessed and investigated contractor related problems, and administer performance counseling, coaching, and disciplinary measures when necessary. • Worked with Account Managers to identify top accounts, target skill sets, key market segments, and to assess clients staffing requirements.• Communicated with peers by sharing recruiting best practices and providing accurate, thorough documentation on contract employees in applicant tracking systems or other documentation tools.• Maintained relationships with industry contacts to provide customer service, gain industry knowledge, and get referrals and sales leads.

Greater San Diego Area

•Provided direct care to clients diagnosed with autism spectrum disorders, and included parents and caregivers in sessions to promote generalization and parent involvement. •Prepared and provide specialized training and instructional materials for caregivers. Traveled to home and other community settings, as required, to deliver services. Develop caring, high quality, and effective services for children and their families.•Completed necessary documentation including lesson plans, session notes, and data sheets and summaries. Remain current regarding new research, current trends and developments in special education and related fields.•Attended staff meetings, trainings, team collaboration meetings, and family meetings.

El Cajon, Ca

• Case management for assigned clients using strength-based evidence based practices.• Applied the theories, concepts, and practices learned during the Master of Social Work course of instruction• Analyze and organize data for new projects• Coordinate Events for Community engagement and Child Abuse Prevention• Shadowed Multiple Departments within Child Protective Services • Attend trainings, case conferences and meetings such as Monthly Signs of Safety and Safety Organized Practice training, Trauma Informed Practice Trainings and Child Abuse Prevention seminars. • Attend Monthly Collaboration Meetings with the El Cajon Collaborative• Regularly attended and took part in Team Decision Making and Family Mapping meetings.

Greater San Diego Area

• Created the platform for the launch a NCLL Fees for service program.• Shadowed and co-facilitated 10 week parenting course that met court requirements. • Completed initial intake and needs assessment within scope of practice, and collected outcome measures as required. • Provided evidence based parenting curriculum to in-home clients• Provided individual counseling to students on a scheduled basis or through crisis intervention at school• Worked with the family to form and maintain an effective case plan• Promoted the individual family culture in the case planning. • Assisted in the ongoing planning and evaluation of needed services. • Met with families regularly in order to build an understanding of their vision for the future. • Used Community Services for Families process to support the family’s movement toward self-sufficiency.• Established and maintained positive and effective working relationships with internal staff and external resources. Building partnerships with professionals through non-adversarial advocacy. • Represented and cultivated parent/family voice within child-serving agencies and the full system of care, including non-adversarial advocacy for positive change. • Respected families’ privacy and confidentiality. • Maintained up-to-date clinical notes on clients• Acted as a liaison between client and NCLL, school campus and community resources as needed.• Attended training seminars, staff meetings and supervision on a weekly basis and in a prompt manner.• Consulted with supervisors and staff as needed.

Laramie, Wy

• Handled multifaceted clerical tasks (e.g., data entry, filing, records management, supply ordering and billing) as the assistant to the Director of Sergeant Cottage.• Coordinated travel arrangements, maintained database and ensured the documentation of all services received by clients. • Quickly became a trusted assistant known for “getting the job done” attitude, flexibility and high-quality work. • Communicated effectively with multiple departments to plan IEP’s and parental visits, process payroll and purchase orders. Established strong relationships to gain support and effectively achieve results. • Helped coordinate events to promote community involvement and campus activities. • Entrusted to manage cottage on day shift. Provided timely, courteous and knowledgeable response to information requests; and prepared official state documents for case workers correspondence.• Co-developed comprehensive training manuals to train new staff on filing and documentation• Developed innovative excel sheets to log and track cottage progress and residents time sheets. • Earned excellent marks on performance reviews, with citations for excellence in areas including ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.• Errands for Director and cottage (e.g., dry cleaning cottage shopping, post office pick-up/drop-off).• In correspondence with the administration offices, assure proper documentation and filing of operational documents

Laramie, Wy

• Planned and implemented culturally appropriate programs and activities to meet the physical, emotional, intellectual and social needs of the children in the program • Established policies and procedures including acceptable disciplinary policies and implement positive discipline when required • Provide adequate equipment and activities and ensure equipment and the facility were clean, well maintained and safe at all times• Ensured youth were supervised at all times and were provided a safe and secure. healthy living environment to feel comfortable• Case management for assigned clients to assure progress and completion of goals. • Planned and facilitated lunch groups according to treatment standards. • Conducted one-on-one sessions to provide guidance with youth at least twice a day and provided proper documentation • Discussed youth progress with parents and social workers involved with youths case• Attended and participated in IEP meetings, and transition planning teams, providing documentation can be tied directly to the treatment goals of the identified child client.• Attended treatment team meetings and documented team notes • In correspondence with the administration offices, assure proper documentation and filing of operational documents

Cheyenne, Wyoming Area

•Provided a safe and developmentally appropriate preschool program in accordance with all relevant legislation, policies and procedures.•Developed and maintain current, accurate and confidential client files•Provided weekly and monthly schedules of activities and observe children and made progress notes•Discussed children’s development with parent and kept parents informed of program expectations, program activities and their child’s progress•Planned and implemented culturally appropriate programs and activities to meet the physical, emotional, intellectual and social needs of the children in the program •Established policies and procedures including acceptable disciplinary policies and implement positive discipline when required•Established routines and provided positive guidance while building the children esteem and comforting the child•Clearly and effectively communicated in a manner that children understand•Ensured children were supervised at all times and were provided a safe and secure. environment to feel comfortable•Integrated special needs children in a positive and respectful manner•Discussed identified problems and needs with professionals as appropriate

Laramie, Wy

• Banquet Responsibilities Included:• Maintaining a professional appearance and attitude at all times. • Setting up, maintaining, tearing down and flipping rooms for each event according to customer order and specification. • Assured proper delivery of all food and beverages according to fine dining and banquet etiquette. • T.I.P.S certification, allowed ability to recognize when guests were intoxicated and initiate required refusal of alcoholic beverages in a proper non-confrontational way. • Created training manual and trained new hire employees to set up events, clear rooms, and maintain a professional demeanor at all times. • Liaising between housekeeping, event lead and management to assure all guests’ complaints were resolved and facility remained tidy and clean. • Restaurant Responsibilities:• Opening and closing the restaurant. • Sold and served beverages and food to guests in a professional and upscale manner. • Checked and maintained proper set up and cleanliness of lounge, restaurant and service station before, during and after shift. • Kept areas in top appearance at all times. • Met and greeted guests in a friendly and courteous manner and explained all specials, promotions and appetizers. • Maintained excellent rapport with guests and stimulated sales through professionalism. • Inputted orders into Point of Sale system in a timely manner to inform bartender or kitchen an order was made. • Replenished beverages as requested, frequently checking back with guest to inquire about satisfaction. • Anticipated guests needs and alerted to their signals. • Presented guests with checks promptly, thanking them and inviting them to return.

Laramie, Wy

•Successfully increased hiring rate by 13% over a 4 month summer period. •Communicated effectively with multiple departments to plan meetings and determine needed new hire totals to meet quota. •Updated, restructured and maintained HR filing system for over 500 employees, consisting of a variety of confidential and sensitive electronic and hard copy records such as W-4, I-9, and employee files.•Co-coordinate job fairs and recruitment events. Assisted with screening candidates, Collection of candidate information and reached out to local recruiting sources, Assisted with ad postings and development and administration of the applicant tracking database •Supported various functions of the new hire process. Conducted initial interviews, coordinated supervisor interview schedules, and prepared offer letters. Performed reference checks, initiating background and records verification on applicants, and arranged drug tests. •Compiled new hire paperwork, conducted new hire orientation and provided assistance to candidates. •Assisted in HRIS database administration •Developed innovative excel sheets to log and track hiring process and test scores of applicants. •Developed a more efficient new hire orientation process. Created a center employee wellness program.•Managed front desk area, providing a timely, courteous and knowledgeable response to information requests; screened and transferred calls and maintained scheduling of appointments for HR. •Responded to general inquiries and provided routine information to employees and managers on HR matters and benefit information•Benefits Administration: Supported benefits administration process, Compiled benefits forms, Offered benefits support to employees, Entered benefits enrollment changes into online database.

Cheyenne, Wyoming Area

•Planned and implemented culturally appropriate programs and activities to meet the physical, emotional, intellectual and social needs of the children in the program •Discussed children’s behavior with parent and kept parents informed of program expectations, program activities and their child’s progress•Established policies and procedures including acceptable disciplinary policies and implement positive discipline when required•Established routines and provided positive guidance while building the children esteem and comforting the child•Ensured children were supervised at all times and were provided a safe and secure. environment to feel comfortable•Clearly and effectively communicated in a manner that children understand•Integrated special needs children in a positive and respectful manner•Discussed identified problems and needs with professionals as appropriate

Cheyenne, Wyoming Area

Accurately and efficiently receive merchandise and send to correct areas for processing.Verify receipt to purchase order specifications including but not limited to style, color, size range, distribution type, ticket price and UPC's.Validate carton count received to packing slip and/or Advance Ship Notification Identify and resolve all issues to ensure accurate and steady flow of merchandise. Achieve established production goals for Accuracy, UPH and Service Level.Perform various other functions as requested.Follow all Company policies, rules and procedures.Complete all assigned training.

Laramie, Wy

Provided Time Warner Cable customers in NYC assistance via telephone with clear and accurate information regarding company services, billing and retentionResponsible for Tier 1 level technical support for video, telephone and high speed online products in a manner consistent with Time Warner Cable policies, procedures, quality, standards, customer needs and applicable local, state, and federal procedures. Sold and upgraded potential and current customers by telephone Answered a high volume of calls and responded to customer inquiries about subscriber services, products, billing, and general informationInformed and marketed all premium cable services and products to customers via telephone, in order to maximize the sale of company products/services.Consistently met sales and service goals by ascertaining customer's needs and cross-selling and/or upgrading products and servicesScheduled installation and service appointments with customers who requested cable installation or who required service on their cable television equipmentUtilized computerized billing system to obtain service availability dates and to schedule appointmentsReviewed billing statements with customers and computed costs associated with the statement in order to resolve discrepancies and to answer questionsAdjusts customer billing statements on the computerized billing system when a service-related problem had occurred or payment arrangements had been coordinated on delinquent accountsComputed and coordinated payment arrangements with customers on delinquent accounts within the guidelines set forth by the department.Troubleshot basic Cable TV problems such as Audio/Video inputs, Cable Card issues, Remote Control issues, and Digital Set-top issues.Saved customers from disconnecting services whenever possible.Receive inbound calls including transferred sales leads and calls from current and potential customers

Master Of Business Administration - Mba, Business Administration And Management, General

Master Of Social Work (Msw), Administration And Child Welfare

Bachelors Of Art, Psychology

Bachelor Of Science (B.S.), Business Administration