Misty Ness Email & Phone Number

Omaha, Nebraska, United States

Pocahontas, Iowa, United States

I was responsible for ensuring compliance with federal and state regulations, including BSA/AML, TRID, and others. I contributed to the CORE system conversion, prepared monthly management and board reports, and conducted reviews of general ledger balances, loans, and security portfolios. I managed ATM and vault operations, including cash handling and balancing, and handled consumer mortgage, auto, and personal loan processes from application to closing.

Minneapolis, Minnesota, United States

I supported Private Mortgage Bankers in processing complex loan applications for high-net-worth clients. I communicated effectively with clients and involved parties, managed a prioritized pipeline with attention to detail in a fast-paced environment, and ensured compliance with regulatory requirements and bank policies. Additionally, I coached new hires, contributed to project development, and offered creative solutions to enhance processes and procedures.

Shoreview, Minnesota, United States

I provided tailored support to high-value business clients, addressing inquiries, resolving issues, and educating them on banking products. I led call calibrations and team meetings, coached new hires, and facilitated system testing and implementation. I ensured compliance with regulatory requirements and bank policies, managed fraud risk by submitting suspicious activity reports, and maintained a 100% Quality Assurance rating over 24 months. Additionally, I efficiently navigated multiple computer systems to meet client needs.

Fargo, North Dakota, United States

I managed inbound calls from participants, addressing questions about their plans and claim statuses. I specialized in the rules and regulations of Flexible Spending Accounts (FSA), Health Savings Accounts (HSA), and Health Reimbursement Arrangements (HRA). My role involved providing accurate and timely assistance while consistently meeting and exceeding performance expectations related to call handling, quality assurance, and adherence.

Fargo, North Dakota, United States

I demonstrated expertise in food, beverage service, and guest interactions in a fast-paced setting. I managed over 25 staff members, ensuring adherence to health and cleanliness standards. My responsibilities included recruiting, interviewing, and coaching new hires, preparing weekly staffing schedules, and upholding brand standards.