Maintain hygiene schedule to ensure efficient service to patients as well as productivity for the practice.Bill all applicable services to insurance plans.Process insurance payments on claims filed.Balance funds and make daily deposits of all funds received.

Provide customer service and support in accordance with CVS policies to improve Key Performance Metrics. Bill medications to customer’s insurance plans.Fill prescriptions under the direction of pharmacist on duty.Provide customer assistance in-store and through incoming calls.

Managed day to day activities to ensure efficient operations.Prepared schedules, made job assignments and maintained appropriate personnel records in accordance with established policies and procedures.Monitored daily workload, shifted staff accordingly to ensure service needs were met in a timely, efficient manner while maintaining quality and safety.Established necessary area specific policies and procedures.Monitored, evaluated, and as necessary counseled staff members.Monitored adverse incidents and events to ensure pharmacy quality assurance standards were met.Prepared and recommended effective budgets and/or changes to cover projected costs of staffing, equipment, and supplies needed to maintain effective operations.Prepared timely and accurate financial, statistical, and/or tracking reports as required.Coordinated required record keeping, policies and procedures and other requirements by all legal and accrediting agencies including the Texas State Board of Pharmacy, DPS and DEA.Monitored staff to ensure appropriate pharmacy certification/licensure requirements were met.Prepared and administered the annual evaluation process for the pharmacy.Ensured the accurate and timely administration of department payroll and the processing of time and attendance reports.

Educated and motivated store staff to achieve company goals.Worked as a liaison between store and criminal justice community.Knowledge and implementation of all safety, OSHA and environmental programs.Conducted periodic assessments of operational performance.Recruited, screened and hired applicants.Performed new hire orientation.Working knowledge of applicable federal, state and local employment laws.Administered Human Resources policies and procedures for compliance throughout the store.Maintained employee records.Conducted training on new policies and procedures.Responded to employee inquiries on policies, benefits and compensation.