• Collaborates with students and faculty in their use of instructional strategies and technologies that improve learning outcomes for students in face-to-face, hybrid, and online classrooms.• Supports faculty, instructors, and staff with developing accessible content. Duties include producing captions for videos, assessing and remediating digital materials, and assisting the Digital Accessibility Coordinator with developing resources and position-related projects.• Designs and moderates events and announcements in the Virtual Student Union within the D2L ( Desire to Learn ) instructional design platform.

• Shadowed the collaboration of a team of cybersecurity professionals specializing in authorizations for the Department of Veterans Affairs (VA), ensuring compliance with federal security standards and protocols.• Provided support in the development and implementation of risk management strategies to safeguard sensitive data and critical infrastructure.• Observed the process of ensuring the security of medical devices and equipment for manufacturers and entities that provide products and services to US Government Healthcare Agencies.

• Maintained and managed computer networks and systems, ensuring optimal performance and security.• Assisted with the decommissioning and imaging of devices for students and staff, ensuring smooth transitions and minimal downtime.• Handled inventory management processes for technology equipment and devices, maintaining accurate records and efficient tracking.• Provided phone support to assist with login issues and concerns, delivering prompt and effective solutions.• Troubleshot and resolved technical issues across various technology setups on college campuses.Assisted with the setup, tear-down, and maintenance of campus computer labs and printers, ensuring a functional and user-friendly environment.

• Delivered fast and friendly customer support to over 100 customers daily, consistently meeting and exceeding KPIs.• Built and maintained rapport with customers, acting as a trusted advisor to market sales and services, helping customers achieve their marketing goals.• Provided expert insights on utilizing available tools to grow email lists, enhance social media engagement, and boost sales.• Expressed empathy to de-escalate customer frustrations, providing effective solutions and workarounds.• Assisted customers in creating successful marketing funnels, events, and social media engagement strategies through various channels, including social posts and social ads.• Supported customers with Excel sheets and CRM management, proficiently using various programs to ensure accurate data management and reporting.

Facilitated activities of daily living, including personal hygiene management, feeding and ambulation. Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision. Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.

Analyzed social media campaigns and activities using Facebook, Mailchimp, and Instagram to promote engagement. Created informative and entertaining posts for client's Twitter, Facebook and Instagram pages. Performed advanced computer processing of images for assignments. Edited, tones, captioned and uploaded photographs for news publications.