Manager of The Classen Luxury apartments, which conists of 66 apartment homes, located in Midtown OKC. I led our company through a software transition that required us to retrain all employees. Became a multisite manager assisting in training and managing Property Managers at our 3 other flagship properties.

Manager at The Park Harvey Apartments which consists of 162 apartment homes in Downtown Oklahoma City. Under my leadership maintenance response time dropped, satisfaction ratings improved dramatically, and the resident retention rate for the building doubled resulting in lower costs and increased revenue. The property received a ranking of Best in State for Online Reputation from JTurner Research under my leadership.

Within 3 months of starting this role I was able to grow occupancy from 93% to 98%. During my 7 months I began learning Property Manager functions such as interviewing, bank deposits, and assiting in resident requests.

Upon accepting the role of concierge in a luxury high rise holding, I engaged with the team and residents to enhance the living experience at The Park Harvey Apartments. I designed and implemented communication protocols and operational systems and effectively functioned as a liaison between management and resident resulting in a promotion to Leasing Professional at The Classen Luxury Apartments in one year.