Misty Smith Email and Phone Number
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Misty Smith phone numbers
Cross-functional leader with over 18 years of experience delivering high-value products and implementing effective operations initiatives for technology and healthcare companies with 100 to 30,000 employees. Passionate about helping all areas and levels within an organization understand how to streamline operations to increase efficiency and reduce costs. Champion the benefits of being customer focused by understanding a customer’s journey and how identifying key indicators can impact customer satisfaction and performance. Lead by example when promoting the importance of clear communication, transparency, and collaboration. Proven success in quickly identify impactful improvements to business processes or technical applications. Routinely collaborate with executives to develop top-level strategic plans to support key objectives and results. Confident in ability to thrive in fast-paced and start-up environments. Continuously apply a pragmatic and execution driven mindset when tackling challenges. Passion for mentoring talented individuals and building empowered teams. Experience managing technical and operational teams. Key Skills Customer Experience (CX) Client Relations Start-Ups & Special Projects Product Management Program Management Portfolio Management Strategic Execution Operational Excellence Business Acumen Data Analytics & Measures Budgeting & Cost Control Risk Management Process Improvement Cross-Functional Leadership Operational Efficiency
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Senior Director, Business OperationsTista Science And Technology Corporation Jan 2024 - PresentRockville, Maryland, Us
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Director, Business OperationsTista Science And Technology Corporation Nov 2020 - Mar 2024Rockville, Maryland, Us
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Senior AdvisorGeneral Dynamics Information Technology Aug 2019 - Nov 2020Falls Church, Virginia, UsCustomer advocate responsible for developing key engagement strategies, executing communications plans, and implementing customer experience initiatives that helped to provide quality interactions. -
Director, Engagement And Customer ExperienceSolutions By Design Ii, Llc Jul 2017 - Jul 2019Vienna, Va, UsManaged strategies focused on increasing awareness and adoption. Oversaw user journey mapping and prototyping. Utilized omni-channel communications strategies to deliver clear and consistent messaging during re-branding efforts. Collaborated with leadership to refine product vision and roadmaps. Implemented processes to ensure solutions were tailored to meet user needs. -
Director, Software DevelopmentGeneral Dynamics Information Technology Jan 2017 - Jun 2017Falls Church, Virginia, UsResponsible for the management, development, and maintenance of enterprise applications, products, and websites. Identified opportunities to implement efficiencies through new innovative solutions.
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Senior Manager, Engagement And OperationsGeneral Dynamics Information Technology Jul 2013 - Dec 2016Falls Church, Virginia, UsOversaw the design, development, and delivery of strategies that improved user experience and deadline compliance. Addressed changing needs to increase user self-reliance, decrease user frustration, and reduce support call and email volumes by implementing a segmented and personalized content strategy. Developed and managed deliverables to support new system features and functionality. Oversaw creation of website content, demonstrations, system prototypes, and communications for multiple products.
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Principal, Engagement And OperationsGeneral Dynamics Information Technology Jul 2010 - Jul 2013Falls Church, Virginia, UsDeveloped and managed deliverables to support new system features and functionality. Oversaw creation of website content, presentations, demonstrations, system prototypes, branding efforts, and call center scripting for multiple products.
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Senior Manager, Marketing And Interactive InitiativesXlhealth (Acquired By Unitedhealth, Inc.) Dec 2006 - Jul 2010Provided comprehensive oversight of traditional marketing and interactive marketing plans and campaigns (initial concept through launch) to drive growth and member retention. Oversaw regional marketing campaign prioritization in collaboration with sales, compliance, and leadership. Coordinated inbound marketing efforts, inclusive of managing lead generation reporting, call center communications planning, and ongoing marketing, sales, and community outreach initiatives to bolster lead generation and product offering awareness. Managed the corporate website, marketing efforts for four different product offerings customized based on sales region, the development of multiple proprietary solutions, such as a product selection tool, online application, appointment scheduler, collateral fulfillment, and the organization’s Salesforce instance, which was utilized by sales, marketing, customer service, member operations, and IT departments.
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Senior Business AnalystVips (Acquired By Webmd) May 2005 - Nov 2006
Misty Smith Skills
Misty Smith Education Details
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Towson UniversityProfessional Writing -
Towson UniversityWith A Minor In Business Administration
Frequently Asked Questions about Misty Smith
What company does Misty Smith work for?
Misty Smith works for Tista Science And Technology Corporation
What is Misty Smith's role at the current company?
Misty Smith's current role is Business Operations and Strategic Initiatives Leader.
What is Misty Smith's email address?
Misty Smith's email address is mi****@****ail.com
What is Misty Smith's direct phone number?
Misty Smith's direct phone number is +120233*****
What schools did Misty Smith attend?
Misty Smith attended Towson University, Towson University.
What skills is Misty Smith known for?
Misty Smith has skills like Analysis, Analytics, Data Analysis, Healthcare Information Technology, Program Management, Process Improvement, Project Management, Requirements Analysis, Requirements Gathering, Sdlc, Sharepoint, Software Documentation.
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