- Configured and supported HCM Core, Benefits, Recruiting, Talent, Planning, Payroll, Absence, Time Tracking, Learning, Advanced Compensation. - Administration and maintenance of: > Business process configuration > Security configuration > Org configuration- System support for integrations and testing.- Analyze reported issues and recommend solutions while considering user experience, scalability, security, and best practices.- Partner with internal businesses to identify and document project requirements and scope while recommending optimization opportunities and process improvements. - Identify and interpret data to support operational improvement. - Develop and maintain a variety of reports. - Drive HCM projects from a long-term perspective. - Execute audits to maintain data integrity and maximum system performance. - Serve as Workday HCM subject matter expert.

- Served as company administrator for corporate credit card program (approximately 1,200 cardholders at all levels within the organization)- Led and managed companywide new associate onboarding program (corporate headquarters and 35-40 offices nationwide)- Provided high level technical and administrative support to the AVP Human Resources and AVP Total Rewards and their teams- Created, maintained, and delivered ad-hoc and scheduled reports for team members and various businesses- Served as SME, liaison, and resource for questions and concerns from associates at all levels, including explaining company policies and procedures, and providing consultation on various HR matters, including benefits and absence- Led and administered company service award program, including the annual corporate dinner event- Facilitated several functions of human resources, including but not limited to workers' comp, relocation, employee relations, benefits, payroll, legal matters.- Assisted in the hiring process by coordinating job postings internally and externally, reviewing resumes, performing phone screens and reference checks, administering pre-employment testing, and scheduling interviews, drug screens, and background checks- Maintained employee handbook/associate guide with updated information as needed

Supported AVP Claims Contact Center and team.

Positions held:- Assistant Manager- Early Morning Lead- Front Office Coordinator- Sales Associate