Misty Grimm Email and Phone Number

Worked with team to moderate content in a live format with approx 2mil viewers.

Seasonal StaffCropping, Color Correction, Dust Removal

July, 2009 * July 2010Job Description: Assist producers in strategic planning, managing and scheduling for current and upcoming game titles. Assist producers in overall game support, daily operations and marketing. Ensure high-quality online and offline assistance and customer support. Plan, execute and support in-game events and other game content. Perform Game Master duties including in-game monitoring. Review and update forums and blogs. Proof read in-game scripts. Confirm and handle customer billing issues. Quality assurance duties (quality test of game system) when necessary.

Job Description: Providing support and community management for an online serviced game. Investigation of exploiters of the service. Quality assurance of updates and changes to content of the game. Communication with developers of the game to improve service. Planning of updates and events for the game. Understanding and assisting in resolving issues with the game. Writing detailed reports of the games status and progress.

Job Description: Inbound call center for providing customer care and technical support to business customers for a major wireless technology company.

Job Description: Write scripts for marketers, produce daily marketing reports, contact participants of referral program, answer inquiries on promotions and advertisements, train new hires, set appointments for sales associates, make inbound and outbound sales calls, order supplies needed for the department, fax, copy, email & print documents for all departments, meet appointment quotas each day.

April, 2004 * July, 2005Job Description: Outbound Call Center. Conduct surveys via telephone for market research purposes.