Misty Loyd Email and Phone Number

Temp job with US Bank

Greet members within 3 seconds of call coming in and provide outstanding customer service (Average of 50-200)Educated members in understanding their pharmacy benefits Placed mail order prescription orders for members who did not like using the computerHelped members with resolving any problems/complaints with their benefits.Aided in training new call center representatives on how to follow the call procedureUtilized Outlook Mail and Skype for internal communications

Verified cash register at beginning and end of every shiftAided in training new employees on how to prep, bake and prepare foodCompleted a weekly inventory of food to determine the amount of food lossProvided an inviting environment for customers to enjoy a meal inCleaned store/equipment when not helping customers

Floated between 3 stores fixing specific issues as assigned by regional managerAssisted current management in providing a better customer experienceAided the General Manager in control of inventory and cash handlingTrained new and existing employees on procedural skillsDuring down time provided employees with various tasks needing to be completed

Cash control/Verifies all registers with cashiersFloated between stores as neededCashier: Operates cash register quickly and accurately to process customer transactions. Provides quality customer service by effectively communicating with customers to answer questions.Completes quarterly inventory within store to verify lossPlaced orders each shift for specific departmentsStocks shelves after truck delivery 2-3 times a week and throughout the day to ensure all customers get fresh productsDelegated employees on duty on what assignments to complete between customers

Provided a warm atmosphere for customers to enjoyVerified cash registers and safe each shiftCompleted a weekly food inventory to verify food loss Completed payroll for store employees on bi-weekly basis Completed monthly inventory on paper productsTaught employees updated positional/store skills as neededAssigned employees tasks to be completed during down timeCounseled employees and completed disciplinary forms as neededCompleted schedule for employees each week adjusting as necessary

Outstanding customer service (greeting, offering samples, aided parents)Created and maintained updated monthly Profit and Loss Reports Completed weekly inventory and cash control within storeCreated documents used company wide for aiding managers in inventory and food costCompleted weekly payroll for employeesProvided encouragement/counseling for employees who felt unappreciatedCompleted disciplinary action forms as neededCompleted the interviewing and hiring process for new employeesTrained new employees on position and store responsibilitiesCompleted training sessions for new products with staff within district (5 stores)Created weekly schedules for all employees/covered shifts as needed throughout weekDelegated employees on tasks that were to be completed when slow