I developed action plans, budget forecasts, resource plans, and process innovation while establishing community relations and promoting organizational missions. I hired and trained staff in Public Awareness, Accounting, HR, IT, and call center departments. I conducted Board of Director meetings and damage prevention training initiatives. I also negotiated vendor contracts and processes with the South Carolina Attorney General, mitigating damages and improving compliance. I updated technology to high-availability virtual environments, streamlining automation and quality measurement. I also spearheaded change management by implementing new learning management tools, locate ticketing software, and phone systems.Accomplishments:• Led over 60 staff.• Processed over 1.2M electronic locate requests, 280K annual calls, and 5.9M outbound notifications. Increased new callers by 64K per year.• Implemented community outreach programs, onboarding 225 new members.• Built and executed new succession plan, placing 25 internal candidates.• Incorporated Help Desk and Special Teams departments, streamlining organizational operations.• Averted $50K in one year by renegotiating vendor contracts.• Boosted online usage by 40% through new online notice entry process.• Managed a $5M budget to a 1% target for three consecutive years.• Increased company culture survey scores from 8.3 to 9, with 100% team participation.

I am a tenacious people-focused leader with 20 years of progressive responsibility directing operations, project management, marketing, change management, and technical service delivery teams. I truly enjoy helping businesses solve complex problems. I am accomplished at leading cross-functional teams and finding unique ways to bring groups together to work collaboratively to reach tangible results. I have been recognized as a business and technology pacesetter and enjoy finding niche solutions for my clients.My passion is assisting clients in recognizing operational inefficiencies, maximizing resources, and uncovering new opportunities. Have you been wondering how to begin the process of initiating data and analytics to fuel courageous decision-making? Utilize my proven history of leveraging existing and emerging technologies to produce groundbreaking business results. I have experience in non-profit, small business, as well as enterprise sectors. In my mind, no business fits the same mold or out-of-the-box process you may get from other consultants. Everything the Wise Resource creates is a targeted and fully customized approach.

I managed installation and maintenance of IPTV and DSL services, coordinating dispatches, overtime, damage investigation, workloads, volume reduction, and compliance. I monitored staff against KPIs, safety standards, quality goals, and productivity objectives. I also implemented projects to improve process flow and document standard work. Additionally, I provided focused daily management to implement process improvements into daily operations and site culture.Achievements:• Supervised 20 technicians and increased productivity from 4.2 to 6 jobs per day.• Recouped over 85% of damaged plant claims by implementing improved claims process.

In consecutive positions, I managed operations for procurement, customer satisfaction, operations, call center, construction, installation, and maintenance departments. I coordinated productivity, dispatch, compliance, and daily management efforts. I directed call center teams, liaising with FiOS and copper customers. I exceeded performance metrics, streamlined processes, and built high-performing teams by designing and implementing peer-to-peer and on-the-job training programs. Additionally, I negotiated fiber-optic cable placement in Florida with city and county officials.Key accomplishments:• Changed departments approximately once per year to address operational issues in various business segments.• Boosted productivity from 2.8 to 4.16 daily jobs.• Appointed as representative for inter-company forums, collaborating with stakeholders regarding best business practices.