Who is Misty Pennell? Overview
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Quick answer
Misty Pennell is listed as Workforce Manager at Velera, based in Freeport, Florida, United States. AeroLeads shows a matched LinkedIn profile for Misty Pennell.
Misty Pennell previously worked as Director of Contact Center Operations at Embark850 and Workforce Manager at Asurion. Misty Pennell holds Bachelors, Business Management from University Of Phoenix.
Company email context
Email format at Velera
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Velera
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Profile bio
About Misty Pennell
In the realm of workforce management, our team at Asurion has honed a robust skill set in cross-functional team leadership and forecasting. Our focus has consistently been on driving operational efficiencies, which has resulted in notable cost savings and enhanced performance metrics.Through strategic planning and the cultivation of strong internal and external relationships, we have successfully navigated the complex challenges of call center operations. My commitment to fostering a high-performance culture is evident in our team's ability to exceed contact center goals through employee engagement and quality initiatives, all while mitigating risks.
Current workplace
Misty Pennell's current company
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9 roles
Misty Pennell work experience
A career timeline built from the work history available for this profile.
Director Of Contact Center Operations
Embark850
Sep 2022 - Sep 2024
Workforce Manager
Oct 2017 - Jul 2022
Workforce Management Consultant
Dec 2014 - Oct 2017
Resource Management Analyst
Dec 2012 - Nov 2014
National Operation Supervisor
Medco
Supervised a team of 7 operations coordinators and analysts across the United States. Responsible for planning required staffing, schedules, and service level results across multiple sites and services. Facilitate weekly meets with Operations, Finance, HR, and Training with each call center to ensure SLA are being met as well as individual union contracts.
Aug 2010 - Oct 2012
Sr. Workforce Analyst
Responsible for monitoring real time call volume and staffing for a multi-site call centers. Working with Managers and Directors offering solutions to staffing issues and strategies to meet budget needs. Projecting call volume and necessary staffing to ensure that calls are handled in accordance to contractual agreements with our partners. Daily.
Sep 2009 - Aug 2010
Workforce Management Coordinator – Etail Division
Ensure that Contact Center employees are meeting key business objectives by monitoring business conditions and making swift decisions based on business need. Optimize schedules to ensure agent work patterns align with business needs Work with others in the organization to develop and coordinate shift bids. Design, develop and test queue structure for web.
Jan 2008 - Oct 2009
Sales Team Leader
Assist staff of 5 team members in meeting production goals by facilitate training to improve professional development skills and sales skills. Manage acquisition strategy to profitably drive new account growth. Assist staff in meeting portfolio goals across all channels. Attend industry trade meetings to push the brand, build new relationships and maintain.
Aug 1994 - Jun 2007
2 education records
Misty Pennell education
Bachelors, Business Management
Associates Degree, Criminal Justice
FAQ
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What company does Misty Pennell work for?
Misty Pennell works for Velera.
What is Misty Pennell's role at Velera?
Misty Pennell is listed as Workforce Manager at Velera.
Where is Misty Pennell based?
Misty Pennell is based in Freeport, Florida, United States while working with Velera.
What companies has Misty Pennell worked for?
Misty Pennell has worked for Velera, Embark850, Asurion, Cvs Health, and Express Scripts.
How can I contact Misty Pennell?
You can use AeroLeads to view verified contact signals for Misty Pennell at Velera, including work email, phone, and LinkedIn data when available.
What schools did Misty Pennell attend?
Misty Pennell holds Bachelors, Business Management from University Of Phoenix.
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