Misty M. Email & Phone Number

Bellevue, Wa, Us

Bellevue, Wa, Us

•Successfully completed Pilot program for Factor Analysis Information Risk (FAIR) using real-life scenarios and provided key arguments for this Risk Methodology & Adoption•Created Cyber Security process improvements for 3rd party onboarding, Digital Footprint Mapping, & Vulnerability ownership and remediation.•Collected, documented and implemented requirements for Cyber Risk projects•Vetted 11 vendors in Request for Purchase (RFP) for Digital Risk Management Program.

Overland Park, Kansas, Us

•Managed complex projects with multiple application impacts successfully on-time and within budget resulting in significant cost savings for the company.•Successfully completed Do Not Contact Program by working interdepartmentally and with 3rd parties to identify potential risks and effectively designed solutions to close the gaps and reduce legal vulnerability for the company while increasing customer satisfaction.•Implemented Program for Logistics model from a 3PL to 4PL increasing sales while decreasing contractual and transportation costs.•Managed Software suite development to reduce call transfers to care by 70% and the amount of time the caller was on the line by 80% and increased call resolution to 91%.•Consolidated front end and billing mediation platform and saved the company $16M over 3 years.•Collected, Documented and Implemented requirements for IT projects.•Integrate appropriate and applicable supplier balance, release management, and architectural criteria across IT and Network for all projects.•Deployed IT process and tool changes for project management, resource management, and financial management.•Oversaw and Implemented several IT release’s ensuring projects were ready for implementation, and worked defect tickets to get issues resolved quickly in production.

Overland Park, Kansas, Us

•Oversight of project financial, resource and governance reporting consolidation and implementation.•Standardized core reporting suite for Finance organization reducing reduced reporting suite from 700 individual reports to 31.•Developed in-house reporting process for Marketing team resulting in cost savings of 20%•Business Case development to access financial viability and associated risks.•Designed checks and balances system specific to procurement resulting in approval from the corporate audit group and became a model to be followed by other business units.•Instrumental in detecting root causes of variances specific to forecast vs. actuals ensuring that corrective action was put in place and explanations were available for governance.•Successfully monitored and performed analysis to forecasting data at a director level resulting in a 100% on-time and within budget outcome. •Developed internal reporting formats and spreadsheet systems for profitability analysis, planning and forecasting.

Overland Park, Kansas, Us

•Supported Network Engineering with planning, documenting and scheduling Network upgrades and maintenance. •Improved the process of Maintenance requests coming into the Network Engineers to reduce response time by 30%.•Documented new Network builds into system of record to allow provisioning of the new equipment and document it’s location.•Developed effective resolution to current issues and problems and supported the team implementing solutions.•Trained new team members on processes and tools.

•Trained, evaluated and supervised travel staff.•Arranged travel for leisure and corporate clients.•Provided sales support and motivated co-workers.•Utilized customer service skills.