Misty Schaefer Email & Phone Number

• Providing consultative services to customers to ensure maximized use and understanding of the State Net product, content and tools• Conducting presentations and training to customers on the State Net website• Establishing and maintaining a proactive personal working relationship with customers through regular telephone contact and visits• Maintaining customer profiles – both online and custom issue screening• Working effectively with Account Managers, Product Planning and other areas to maintain assigned accounts

• Provided day to day operational support to internal and external customers online and over the phone• Supported operation processes related to order processing and contract management• Recorded account related activity in appropriate internal systems• Ensured data integrity and quality across key reporting systems to provide consistency of data• Proactively executed and provided guidance on sales, including processing and tracking contracts, firm changes, credit management, etc.• Faxed/Scanned invoices to customers

• Made outbound calls to potential customers• Met productivity goals• Bookkeeping

• Organized, filed• Worked with customers online and over the phone• Faxed/Scanned invoices to customers• Scheduled appointments• Customer service• Bookkeeping• Managed inventory and ordered items as needed

• Sold and organized products• Shipping and handling• Worked events/festivals as a representative of the company• Worked with customers via email, website, phone and face to face• Managed all social media accounts and website

Bachelor'S Degree, Sociology

Activities and Societies: The National Society of Leadership and Success; Alpha Kappa Delta International Sociology Honors Society

Education record