Misty Smith Email and Phone Number
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Misty Smith phone numbers
Strategic Product Operations leader with over a decade of experience building Operations and CX teams from incubation to iteration to scale, with a focus on customer insights and operational excellence. I've also spent 20 years engaging and supporting communities through my volunteer and professional work in tech and public health.
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Head Of Technical Product OperationsGusto Oct 2024 - PresentSan Francisco, California, Us -
Head Of Product OperationsNotion Jun 2022 - Dec 2023San Francisco, California, UsScaled Notion's Product Operations team, managing a team of Product Specialists owning technical programs supporting product development, product quality, and customer insights. -
Manager, Product OperationsNotion Apr 2021 - Jun 2022San Francisco, California, UsFounded Notion's Product Operations team to establish clear lines of communication between user-facing teams and Engineering/Product, and capture and share high-quality customer insights to inform product development and quality improvement. Founded and co-chaired the Accessibility @ Notion affinity group.
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Technical Product Operations ManagerGusto Aug 2019 - Apr 2021San Francisco, California, UsCoordinated technical product operations, CX readiness for product launches, and voice of the customer analysis and reporting to ensure a tight feedback loop between customers, CX, and Product.
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Manager, Customer Engagement OperationsGusto Nov 2018 - Aug 2019San Francisco, California, UsPiloted and successfully demonstrated the need for dedicated operational support for product incubation, process improvement, performance management, and customer insights.
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Manager, Benefits CareGusto May 2015 - Nov 2018San Francisco, California, UsBuilt and scaled support operations for new health insurance business from a handful of pilot customers to full implementation across the country. Co-founded and led disability affinity group, Awareness of Visible and Invisible Disabilities (AVID). Founding member of the Gusto Denver office.
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Health Educator & ConsultantSelf-Employed May 2010 - Apr 2015Developed and presented lectures and interactive workshops on a wide variety of relationship, communication, and sexual health topics to schools, clinics, and community centers; advised on the development of health education curricula and content for schools, clinics, and community centers; trained and mentored early-career health educators
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Head Of Customer Operations And EducationSawhorse Enterprises Mar 2011 - Apr 2013Re-organized the customer service, operations, and education strategy for MyPleasure.com to respond to changing business needs while maintaining the original company mission of health education.
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Sexual Health Education Clinic CoordinatorUc Berkeley University Health Services Aug 2008 - May 2010Berkeley, Ca, UsDeveloped training curriculum and handbook for peer education program; coached new peer educators on facilitation skills, inclusive workshop design, and non-judgemental communication; designed curriculum for and co-facilitated a 2-unit public health course; provided sexual health, post-testing, & pre-procedure counseling for University Health Services clients -
Writing CoachBerkeley City College Aug 2006 - Sep 2007Berkeley, California, UsWorked one-on-one with students needing additional tutoring in English grammar and writing; coached students with essay writing anxiety; provided classroom assistance to English instructors -
Customer Service SpecialistStubhub Mar 2005 - Aug 2005New York, Ny, UsSourced creative solutions for VIPs seeking high-demand event tickets. -
Operations CoordinatorOrange Apr 2002 - Oct 2004Issy-Les-Moulineaux, Île-De-France, FrLed the design and implementation of office intranet and document server; performed QA testing for emerging mobile devices, applications, and virtual assistants; coordinated international company-wide professional and social events -
Front Office CoordinatorQuintiles Jun 2001 - Nov 2001Durham, North Carolina, UsCoordinated clinical study interview schedules; maintained clinical study and internal medical reference library databases -
Administrative AssistantTerraspring Inc Mar 2001 - Jun 2001Supported IT team projects; assisted Accounts Payable Manager with invoice payment and tracking; screened resumes and coordinated interviews for Human Resources; edited and published Employee Handbook
Misty Smith Skills
Misty Smith Education Details
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University Of California, BerkeleyInterdisciplinary Studies - Cognitive Linguistics
Frequently Asked Questions about Misty Smith
What company does Misty Smith work for?
Misty Smith works for Gusto
What is Misty Smith's role at the current company?
Misty Smith's current role is Head of Technical Product Operations @ Gusto.
What is Misty Smith's email address?
Misty Smith's email address is mi****@****ail.com
What is Misty Smith's direct phone number?
Misty Smith's direct phone number is 800-683*****
What schools did Misty Smith attend?
Misty Smith attended University Of California, Berkeley.
What are some of Misty Smith's interests?
Misty Smith has interest in Social Services, Civil Rights And Social Action, Education, Science And Technology, Health.
What skills is Misty Smith known for?
Misty Smith has skills like Community Outreach, Training, Customer Service, Project Management, Management, Volunteer Management, Public Speaking, Linux, Social Networking, Workshop Facilitation, Writing, Social Media.
Who are Misty Smith's colleagues?
Misty Smith's colleagues are Lauren Ammer, Matt Gould, Kori Lenert, Ishmael King, Marcy Stumpf, Greg Bako, Maria Leon.
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