Misty Snow Email and Phone Number
Misty Snow work email
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Misty Snow personal email
As a Customer Success Manager at T-Mobile since 2016, I have been leading a team of experts to achieve and exceed performance and satisfaction goals for our clients. I have over 11 years of experience in customer service, account management, and sales growth and analysis, and I hold multiple certifications in customer success from LinkedIn.My mission is to deliver exceptional service that goes beyond expectations, and to create and maintain long-term relationships with our customers. I have a proven track record of improving customer retention, loyalty, and value by providing effective feedback, coaching, and support to my team, and by identifying and offering relevant extra products, features, and services. I am also adept at interpreting data and providing insights on customer behaviors and trends that impact results.I am passionate about learning new skills and processes, and I have successfully completed training requirements to grow my knowledge of systems and company values. I am a strategic thinker, a problem-solver, and a collaborative leader, who can cultivate and leverage cross-functional partnerships to drive innovation and efficiency. I am looking for new challenges and opportunities to apply my technical skills and experience at a higher strategic level, and to contribute to the success of your organization.
T-Mobile
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CsmT-Mobile Sep 2016 - PresentBellevue, Wa, UsI have always been eager to learn something new and productive. While serving a coach for team of experts, I am in charge of achieving objectives for assigned experts' team performance and individual performance by providing effective feedback, coaching, and support. I successfully use metrics and other measurements to drive team performance. To balance metrics and manage customer issues, I rely on sound judgment and business acumen. In collaboration with leadership development employees, I also provide significant career and professional development for designated experts.Below are my notable accomplishments:• I contributed to achieving the top-ranked Sync Up (product) sales team in the nation.• I improved the 21-day PT NPS by studying trends and sharing insights and behaviors with site leaders and representatives on time.• I conducted market analysis to design a retention strategy, reducing the company's churn cost by $5K in four weeks.• I planned career development for 12 direct employees, resulting in four promotions and two stretch assignments in six months.• I built cross-functional relationships with retail leaders to decrease customer effort and avoid $3,671 in adjustments.
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Senior Customer Service RepresentativeT-Mobile 2015 - 2016Bellevue, Wa, UsThis role was another excellent opportunity for me to accelerate my career growth. As a Senior Representative for T-Mobile, I observed CSR call behaviors while providing real-time feedback. During side-by-side observations, I communicated with the coach about observed behavioral trends. I also offered outstanding customer service by resolving numerous client issues and problems in a fast and effective manner. I increased client loyalty and value through excellent account management, identifying and providing offers for relevant extra products, features, and services, and collecting past-due sums.The following are my renowned contributions:• I ensured complete satisfaction of customer commitments, achieving the number one rank for Q4.• I designed a pod environment to encourage creativity and growth while performing at a high level.
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Customer Service RepresentativeT-Mobile 2010 - 2015Bellevue, Wa, UsIn this role, my day-to-day responsibilities included the following: 1. Providing customer account support regarding billing, rate plan changes, and basic handset troubleshooting 2. Managing escalated situations by effectively building trust and value in the T-Mobile brand 3. Building customer loyalty and value by managing accounts effectively, finding and offering relevant extra products, features, and services, and collecting past-due balancesMy key highlights in this role include the following:• I completed training requirements to learn new skills and processes, grow my knowledge of systems, and develop proficiency in company values.• I was ranked among the top 1% in the entire company and received multiple performance awards for ranking in the top 10% locally.• I met and exceeded department productivity and quality standards.• I offered astounding customer service through the effective and timely resolution of various customer inquiries and concerns.
Misty Snow Education Details
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Colorado Technical UniversityGeneral
Frequently Asked Questions about Misty Snow
What company does Misty Snow work for?
Misty Snow works for T-Mobile
What is Misty Snow's role at the current company?
Misty Snow's current role is Customer Focused | Retention | Account Management | Revenue Generator| Golden Doodle Mom.
What is Misty Snow's email address?
Misty Snow's email address is mi****@****ile.com
What schools did Misty Snow attend?
Misty Snow attended Colorado Technical University.
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