Build and strengthen channel partnerships, drivingcollaborative sales and mutual growth.Develop and implement go-to-market strategies withpartners, aligning business plans and sales initiatives withcompany goals.Identify growth opportunities, track partner performancemetrics, and ensure revenue targets are met.Enable and train partners with tools and resources toeffectively sell and support SaaS payment solutions.Manage relationships with key partners, expanding solutionadoption and increasing Net Revenue Retention.Focus on retention and revenue growth by identifying newopportunities for solutions, projects, and electronicpayments.Enhance customer satisfaction and loyalty throughpersonalized success strategies and long-term partnerships.

Managed a portfolio of 18 enterprise customers, drivingincreased product adoption and usage by aligning withtheir business goals. Conducted regular business reviews to track progress,execute retention initiatives, and identify upsellopportunities, contributing to increased ARR.Collaborated with Product Management to relay customerfeedback and influence the development roadmap forfeature enhancements.Worked with partner agencies to develop strategies forproduct adoption and growth across multiple payment rails.Partnered with leadership to achieve retention targets,including Gross Revenue Retention (GRR) and Net RevenueRetention (NRR).Led customer training sessions, improving satisfaction scoresand reducing support cases.

Managed the client relationship of AvidXchange's largest,and most profitable customer; FirstService Residential. Led cross sell initiatives by facilitating exploratory meetings,requirements gathering sessions, and onsite engagementsthat resulted in higher customer adoption as well asadoption of complementary products for the customer.Conducted recurring business reviews and health checkswith assigned customers, obtaining candid feedback on ourability to help them achieve their desired outcomes withAvidXchange.Identified and pursued growth opportunities with assigned customers, collaborating with AvidXchange's Strategic Sales team to drive expansion initiatives.Coordinate Quarterly Business Reviews between bothCompanies' C-Suite executives.

Established restaurant business plan by surveying restaurant demand; conferring with people in the community; identifying and evaluating competitors; preparing financial, marketing, and sales projections, analyses, and estimatesControlled purchases and inventory by meeting with account manager; negotiating prices and contracts; developing preferred supplier lists; reviewing and evaluating usage reports; analyzing variances; taking corrective actionsAttracted patrons by developing and implementing marketing, advertising, public and community relations programs; evaluating program results; identifying and tracking changing demandsMaintained operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards; determining and implementing system improvementsAccomplished restaurant human resource objectives by recruiting, selecting, training, scheduling, coaching, and disciplining management staff; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures

• Worked closely with the client to define the scope and specifications of the project and determine the necessary steps to execute effective and identify the Key Performance Indicators of the different campaigns• Designed the project structure, timescales, and deliverables to effectively lead the execution of the campaign and keep leadership informed on the progress• Responsible for all aspects of project delivery including but not limited to, budget management, schedule, and risk management• Identified account growth opportunities and worked with the sales team to design follow up services that would add value to the client• Responsible for all aspects of project closure including reporting on Key Performance Indicators, Client Management, Growth Opportunities, and Financial Performance and Results• Delivered staffing cost estimates to Costing group that lead to the required margins to be obtained in the projects I managed

• Organizational responsibility for a total of 6 Account Managers• Lead the client retention efforts by effectively communicating the value add of our services and training the Account Managers on how to identify account growth opportunities• Coached Account Managers on new Email Remarketing and Marketing strategies for current clients• Worked closely with the VP of Implementation in managing implementation projects and go-live for our client base in the Washington DC metro area• Worked closely with our channel partners in identifying sales opportunities and executing the outreach campaign that resulted in increased revenue for our client and our firm• Performed “Best Practice” reviews periodically with clients which lead to improved use of the system and increased adoption of our solutions

• Organizational responsibility for 12 Client Success Managers and Technical support team• Reviewed monthly Profit and Loss reports with leadership to identify areas of concern and areas where we could improve cost management practices• Managed 15 clients using our ZCubator and FranConnect application suite• Implemented and structured the development and growth of team members by creating training programs that added value to the company• Identified client system customization requirements and communicated these to the development team for cost estimation and delivery • Scheduled and facilitated project status meetings and advised management on the effects that change requests had on schedule and resources• Delivered training for clients; utilize FranConnect resources to ensure client has been given appropriate training

Managed 120 sales associates: schedules, daily meetings, and quarterly-yearly performance evaluationsMonitored interactions with customers and associates to ensure quality and satisfactionContinually improved sales performance, operational excellence and associate proficiencyOversaw all recruitment and training procedures and delivery for new employees

Worked closely with clients on the creation of new marketing initiatives. Designed annual reports for several governmental offices in the District of Columbia. Designed various signage used in the DC metro system.