Michael Hopfensperger Email & Phone Number

Neenah, Wisconsin, United States

Waupaca, Wisconsin, United States

Neenah, Wisconsin, United States

IT Support Specialist for the Neenah Innovation Center.

Waupaca, Wisconsin, United States

Responsible for providing both hardware and software support for Waupaca Foundry at all locations. The Help Desk Team Lead receives and responds to support calls from staff inquiries, provides possible solutions, and assigns support actions to other IT Help Desk staff as needed. The position is also responsible for implementing SLA’s as they are related to the Help Desk area. This includes daily reports to the Management Team and follow up to tickets that are created throughout the day. The Help Desk Team Lead ensures that the team is delivering great customer service, that the team is meeting SLA’s, and is managing ticket resolution.

Oshkosh, Wisconsin, United States

Provide technical expertise in end user hardware/software support. Share knowledge with other personnel, to help in solving issues with applications and devices. Work in contracted districts on general troubleshooting, installation and technology related support tasks. Deal with emergency situations in the agency as well as within districts in a timely fashion. Work directly with internal and district staff. Manage contracted districts help desks. Provide Google and server administrator support for districts. Manage technology quotes, purchase orders and purchasing for contracted districts. Work independently on agency and district projects under direct supervision from the Director, Technology Services. Maintain computer hardware and software inventory as well as replacement schedule. Install and maintain a variety of peripherals such as printers, scanners, laptops, desktops, Chromebooks, projectors and any other technology devices. Create and administer technology user accounts for staff and students as well as provide them with the login information and assist with login problems. Provide solutions to staff and clients by researching answers and guiding individuals through the correct steps. Manage multiple projects at a time while paying strict attention to detail and accuracy. Perform and support other duties and technology areas as assigned. Collaborate with others on technology needs (meetings, planning, budgeting process). Assist in managing outages in districts.

Portage, Wi

Design and preserve networks, internet, and related connection points to ensure unbreakable connectivity. Update and sustain information backup and disaster recovery systems to ensure data and network protection. Install hardware and software to ensure end-users efficient performance. Optimize data transmission and storage and resolve critical issues with hardware/software by assisting staff members. Design, configure, and test computer hardware, networking software, and operating system software. Analyze equipment performance records to determine need for repair/replacement. Help director of technology in maintaining all printers and other agency equipment’s. Upgrade pertinent software’s as per requirement to enhance productivity while overseeing system security, up-time, integrity, and redundancy. Provide in-district network support by working with districts.

800 Midway Road Menasha, Wi 54952

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management, 3Rd Year

Associate'S Degree, Computer Support Specialist

Help Desk Support Specialist, Computer Science

Education record