Hilton Garden Inn- Morgantown, WV• Manages all departments within the hotel. Front Office, Housekeeping, Maintenance & Food and Beverage• Executive Committee member of leadership team• Creation of weekly reporting to Corporate Office for ownership• Manages Accounts Receivable & Accounts Payable • Assist with forecasting revenues with booking trends for company• Oversee month end & reconciliations within company’s processes • Proficient in OnQ Hilton PMS system• Delphi FDC Sales System• Manages daily reporting of properties revenues• Handles guest relations concerns, issues, and feedback• Inputs group contacts for upcoming events • Payroll administrator• Participates in bi-weekly Revenue Management calls with leadership teams for property. • Oversees all aspects of third-party booking sites • Maintains a healthy work environment with employees• Assists in daily operations when needed in Housekeeping and all other areas of hotel• Assist with forecasting and budgets for home property and others• Interviews and hires employees• Disciplines and terminates employees • Participates in weekly Banquet Event Order Meetings• Ensure hotel is compliant with Hilton Hotels brand standards for brand• Assists with Quality Assurance evaluations • Execute bookings for Meeting Space

• Managed Housekeeping, Front Desk and Maintenance Departments of approximately 30-40 employees• Executive Committee member of leadership team• Responsible for all orderings for the rooms department• Knowledgeable of Visual One hotel operating system’s• Handled guest relations concerns, issues, and feedback• Inputted group contacts for upcoming events • Maintained low payroll hours to maximize revenues • Participated in weekly Revenue Management calls with management and corporate staff• Oversaw all aspects of third-party booking sites • Maintained a healthy work environment with employees• Assisted the Housekeeping Manager and Supervisors with inspecting rooms• Documenting and overseeing deep cleaning and preventative maintenance of hotel rooms and public areas• Interviewed and hired employees• Disciplined and terminated employees • Worked closely with other department leaders to help run operations smoothly• Participated in weekly Banquet Event Order Meetings

• Ensure accurate accounting procedures• Distribute daily reconciled revenue to each department for the prior day• Responsible for the Accounts Payable procedures and maintain good standing with many different vendors• Oversee employee expense reports and non-reimbursable expense reports and processed as needed and guided when needed• Resolved any issues that would arise with any departments on property• Assist the Chief Financial Officer and Controller when needed • Analyze daily credit card data that the resort collected and conducted daily close of all credit cards for the property• Knowledgeable of various technology software such as SpaSoft, SMS Host, Microsoft Dynamics, Excel, Certify, and Eatec inventory systems• Conduct general ledger inquiry’s and journal entry reclassifications

• Managed front desk operations to ensure optimal level of service and hospitality is provided to guests • Resolved customer issues, complaints and problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service • Courteously and accurately check guests in and out of resort and answer inquiries • Ensured outstanding service to exceed customer satisfaction • Book activities, dining, hotel accommodations, and transportation for guests • Maintained a friendly, cheerful and courteous demeanor at all times • Built strong relationships and liaise with all other departments • Managed daily cash and credit card handling for payments • Knowledgeable with LMS and HOST hotel operating systems

While working at the Comfort Inn and Suites in Lavale, Maryland, I was responsible for providing comfortable room accommodations to guests on a daily basis. Working as a front desk attendant, I was personally responsible for selling hotel rooms to guests to maximize revenue for the hotel. I assisted with arrivals, departures, and payment collections from guests. It was of priority to me that each guest received comfortable accommodations while at the Comfort Inn. While there, I became familiar with the Choice Advantage operating system.

• Managed all departments of the hotel, including guest reservations and group blocks • Maximized revenue by keeping operational costs and overtime at a minimal • Created bi-weekly housekeeping schedules and monthly front desk schedules • Handled guest issues to ensure guest satisfaction • Knowledge of the credit card processing program and daily handling of cash deposits • Ordered guest supplies, breakfast items and oversaw direct billing for the property • Performed daily accounting paperwork and monthly linen inventory counts • Knowledge of SoftHotel operating system, and in conjunction with the Bridgeport Conference Center

• Awarded Employee of the Quarter • Managed Front Desk agents and created weekly schedules • Assisted with daily accounting paperwork and bank deposits • Responsible for monthly tax exemption recording and tracking • Logged daily corporate tracking information for marketing purposes • Negotiated corporate rates for long term guest accounts • Assisted in the collection of any past due accounts-receivable activity • Knowledge of Profit Manager operating system, Royco Hotels policies and procedures for all hotel departments • Maintained employee hours for budget purposes • Assisted the General Manager with sales calls