Emysyazila Abdul Samad Email & Phone Number

Kajang, My

Kuala Lumpur City, Federal Territory Of Kuala Lumpur, Malaysia

● Respond to Subscription Seller questions/enquiries as required● Develop a deep understanding of the Seller Monetization model such that it can be effortlessly explained to a Seller● Manage/communicate annual Seller Subscription renewals that will entail increases/decreases in Seller Subscriptions● Consistently and repeatedly reinforce the value of membership in the Tradeshift Network for a Seller● Collaborate with all responsible internal organizations to deliver and meet commitments to Sellers● Measure/improve Seller Satisfaction satisfaction with Tradeshift products and services● Manage Seller escalation relative to Seller Subscription, ensure timely resolution and share the voice of the Seller with internal stakeholders● Occasional proactive outreach to Enterprise Sellers (quarterly at minimum)● Publish operational documentation/videos as necessary● Track/publish vital activity and financial data as necessary● Organize Seller user groups and focus groups to capture the voice of the Seller community

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Executing a wide range of webinars programs, and initiatives to ensure a seamless and effective onboarding process.- Oversaw the entire lifecycle of new seller onboarding activities, effectively managing timelines, resources and deliverables to ensure a smooth transition- Pioneered the establishment of novel communication channels tailored specifically for sellers, facilitating enhanced engagement and collaboration with buyers.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

Kuala Lumpur, Malaysia

- Provided technical assistance to seamlessly integrate suppliers and consistently sought opportunities to enhance and optimize the services rendered and user experience.- Spearheaded the achievement of user success by acquiring them with the Tradeshift platform, delivering top-notch solutions and services to drive their triumph on Tradeshift.- Collaborated closely with Technical Engineers and Customer Success Managers to ensure the timely completion of each project and adherence to campaign deadlines.

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia

- Fielded incoming calls from US Customers, effectively addressing inquiries related to the status and failures of e-invoices.- Successfully resolved tickets raised by US Customers, promptly attending to queries pertaining to e-invoice status and failures, in adherence to Service Level Agreement (SLA).- Delivered daily support to users across multiple computer systems, actively engaging in problem analysis and prompt resolution, while efficiently answering queries and swiftly restoring systems to optimal functioning.

Kuala Lumpur, Malaysia

- Data validating and entry of customer proposals, applications, and transactions into a specific line of business policy processing system.- Ensure processing turnaround time for policy application or transaction processing is adhered to.- Generation of quotations, new policies, renewals, endorsements, cancellations, and administration for relevant consumer lines products according to the agreed-upon Standard Operating Procedures (SOP).

- Interpret and organize the gold futures market data collected and organize information and insights into tables and reports. Present the key statistics, trends, patterns, and any other relevant information in a clear and concise manner.- Provide a narrative interpretation of the findings based on the statistical analysis. Creates a visual of industry trends and evaluates competitors to help organizations predict how products and services will fare in the marketplace.- Monitor market trends, examine fundamental and technical factors influencing gold prices and publish reports or forecasts to help traders make informed decisions.