Mit Patel Email & Phone Number

- Provided remote support for laptops, PC, Smartphones, and desktops to troubleshoot the problem- Created tickets in the system for customers for software and hardware issue along with providing mobile support for laptops, PC, and desktops.- Helped in gaining daily targets by going above and beyond to help customer

Etobicoke, Ontario, Canada

- Reviewed the online dashboard and filter the processing of customer orders in an efficient, accurate manner- Help customers by providing quick printing service making it a good customer experience- Provide the business customers with different variety of services Staples provide and make them our preferred member

Burlington, Ontario, Canada

• Developed software to support testing and validation for a specific product line, including designing and implementing test cases. • Created automation scripts for test cases and managed defect tracking by generating tickets and following up using JIRA in an agile environment. • Implemented tools to streamline daily verification tasks and assisted with setting up and emulating customer systems.

Toronto, Ontario, Canada

• Diagnose and resolve client issues, escalating as needed, using established procedures.• Assist with asset requests and manage appointments for client asset concerns.• Utilize ITIL frameworks for incident and change management in desktop support.• Participate in project planning, providing technical guidance, monitoring progress, and offering solutions and recommendations to management.

Toronto, Ontario, Canada

• Provide IT support to Cabinet and Premier’s Office, specializing in Windows 11 testing and issue identification.• Manage client assets through OnRequest and coordinate appointments for asset-related issues.• Support desktop environments using ITIL incident and change management processes.• Assist in planning and coordinating technical aspects of projects, offering guidance, monitoring progress, and reporting to management.