Mitanshu Ghelani Email and Phone Number

• Conducted call campaigns to assist incoming students with their transition to university life, providing essential support and guidance.• Organized and set up events specifically designed for new students, fostering a welcoming and supportive environment.• Collaborated on innovative ideas to enhance the university experience for new students, ensuring a smooth and enjoyable transition.• Assisted students with enrollment questions, offering personalized support to help them navigate the registration process.• Contributed to the team's success by efficiently handling daily tasks and ensuring smooth operations.

• Successfully planned and organized various events for the club, ensuring each event ran smoothly and achieved its objectives.• Proactively identified and secured sponsorships, fostering strong relationships with sponsors to support event initiatives.• Oversaw event management, ensuring efficient coordination, resource allocation, and seamless execution.

• Expertly guide customers, understanding their needs and directing them to the precise item locations, ensuring seamless shopping experiences. Picking/Shopping of Online orders to fulfill customer requirement.• Proficiently pick and prepare online orders, ensuring accuracy and timely fulfillment of customer requirements.• Efficiently coordinate order dispensing to designated delivery drivers, guaranteeing on-time deliveries and customer satisfaction.• Skillfully manage returned orders, swiftly returning them to the sales floor to mitigate company losses.• Consistently deliver top-tier customer service to ensure utmost customer satisfaction and loyalty.

• Supported the IT department in troubleshooting and resolving technical issues for over 200 employees• Assisted in network configuration and maintenance, ensuring optimal performance and security• Monitored system performance and implemented updates to improve efficiency• Managed IT inventory, tracking equipment and software licenses to ensure compliance

• Provided technical support to students and staff, resolving hardware and software issues efficiently Organized and set up events specifically designed for new students, fostering a welcoming and supportive environment• Assisted in the setup and maintenance of computer labs, ensuring all systems were up-to-date and functioning properly• Managed user accounts and permissions using Active Directory, maintaining security and access control• Conducted training sessions for students on basic IT skills and software usage, enhancing their technical proficiency