Mitch Blankenship Email & Phone Number

Atlanta, Ga, Us

Atlanta, Georgia, United States

- Spearheaded custom resolutions for each customer by leading intake interviews to understand the needs of the business, recruiting and interviewing contractors with the skill set for their needs, and managing the onboarding and relationships between both parties until a resolution.- Increased retention rates by working directly with customers to establish strong relationships, share product knowledge to help troubleshoot issues, and create repeatable systems for product innovation requests with a retention rate of 96.7%.- Led revenue growth by identifying upselling opportunities to solve customer pain points and presented relevant product offerings to resolve these issues leading to over 140% of net new revenue to date.- Collaborated with cross-functional teams to develop customized technical solutions tailored to customer needs ensuring competing demands were prioritized with an end goal of solving critical issues for multiple customers.- Facilitated all communications between contractors and customers fostering relationships with both teams and driving solutions for the customers that positively impacted their administrative, financial, and marketing workstreams.- Developed a full understanding of the product and the industries served by the business resulting in targeted recruiting efforts for specialized positions for customers and the ability to gather actionable insights for future enhancements.

• Served in guest relations for a private golf club focused on growing relational equity with the members through offering services such as carrying/cleaning clubs, booking tee times, and working with the pro shop to improve operations. • Partnered with an Atlanta area event planner to create standard operating procedures (SOPs) for their business operations and plan logistics for over 25 events including weddings, reunions, and retirement parties.• Managed the bar including creating a cost structure for the wine and spirits, coordinating with the venue, and meeting with the wedding party to ensure proper planning was complete for more than 50 weddings at a local wedding venue.

Peachtree City, Ga

- Led social media and email marketing campaigns design and execution used to retain current students, invite new guests, keep parents informed, and ensure volunteers stayed informed of events and provided resources for spiritual growth. Served as lead for middle school ministry communications and marketing strategy to the church.- Created the content calendar and communicated messages for Sundays and special events with a definition of success focused on volunteers and parents carrying on the content through the week with intentional check-ins.- Facilitated a successful pipeline of student growth of 20% annually leveraging relationships with current students, school faculty, and local families while consistently investing in relationships with current and new students.- Scaled volunteer engagement by 300% by implementing effective recruitment strategies, organizing orientation sessions, solving pain points blocking volunteers from being successful, and enhancing continuing education strategies.- Established partnerships with more than 10 local schools and organizations to create impactful community service opportunities used to engage students, families, and faculty.- Managed budgetary resources efficiently to ensure fiscal responsibility in all program areas and communicated capital allocation to leadership in monthly meetings to opine on direction of the student ministry efforts.- Served as a consultant to other student ministry leaders across the country offering coaching, best practices, and leadership development for both directors and their teams.

• Built relationships with more than 150 college students focused on strong first impressions and continual follow-up through multi-touch sequences resulting in consistent growth of the ministry each semester by at least 10-15%.• Recruited and trained 30+ employees and 50+ volunteers including ethically managing honorariums and expenses while working through challenges with these individuals to allow for better interactions with the students. • Collaborated with cross-functional teams on a monthly cadence to create long-term planning schedules, marketing content, and strategies for the college ministry.

Atlanta, Ga

Atlanta, Ga

Buckhead Church

Columbus, Georgia Area

Columbus, Georgia Area

Columbus, Georgia Area

Master Of Arts (Ma) Christian Leadership, Theology/Theological Studies

Bachelor Of Arts - Ba, Psychology