Versatile and results-driven technical professional with extensive experience in engineering support, laboratory operations, HVAC systems, and customer service. Proven ability to deliver technical solutions, supervise teams, and ensure compliance with industry standards. Adept at managing complex projects, developing technical documentation, and providing training on advanced systems and processes. Key competencies include: • Technical Support: Delivered exceptional customer support for commercial water heating systems, collaborating with engineering teams to enhance product performance and conducting comprehensive training for technical specialists. • HVAC Expertise: Specialized in residential and commercial HVAC systems, including installation, maintenance, troubleshooting, and management of service operations. • Laboratory Operations: Supervised technicians and laboratories, ensuring efficient execution of testing and research projects, including strain testing, data acquisition, and equipment calibration. • Data Acquisition and Analysis: Skilled in configuring and operating Yokogawa and National Instruments systems to capture critical variables such as strain, pressure, and temperature, ensuring precise testing and compliance with FAA guidelines. • Project Leadership: Managed departmental purchasing, budgeting, and quality assurance initiatives, consistently optimizing operational efficiency and maintaining high standards of performance.Combines technical acumen with leadership capabilities to deliver innovative solutions and maintain strong customer relationships in dynamic and demanding environments.
