Mitch Donohue Email & Phone Number

Chicago, Illinois, United States

General customer service and retail duties in the store.Answering emails related to private tours, classes, and events at KOVAL.Host educational tours related to KOVAL.Create and host cocktail classes, spirit educational classes, as well as classes related to KOVAL spirits.Organize and host public and private tours.Answer donation requests and host charitable tours.Assisting in the bar: backbar, food prep, cleaning - on an as needed basis.Set up and cleanup of platform or classroom related to events, tours, classes.Customer service for event organization/collaboration.Data entry related to the CRM (contacts, information related to private tours, etc.)Update Square page with tour and product information.Monitor store inventory and submit order to production.Submit daily store closing reports (related to store shift) and weekly reports.

Chicago, Illinois, United States

Created, developed, organized and ran special events for Rough Magic at various locations around Chicago while exhibiting strict time management, creative problem solving, management skills and superb customer service. In addition, I designed, implemented and oversee a system for organized play that encouraged attendees to return to regular events and promoted new ones.

Chicago, Illinois, United States

Provided exceptional customer service by handling bookings,answering inquiries and providing assistance to guests. In addition,served as a knowledgeable guide for the company's escape roomexperiences, ensuring that guests had an immersive and enjoyableexperience. Demonstrated strong communication skills, attention todetail, and a passion for creating positive guest experiences.Promoted within first month of employment.

Niles, Illinois, United States

Organized and executed 10-12 weekly and special events forgroups of 20-70 patrons, ensuring that each event exceededexpectations. Managed all aspects of the events, includinglogistics, vendor coordination, and customer service. Maintainedthe company's social media presence by creating and publishingengaging content, responding to customer inquiries, andmonitoring online feedback. Demonstrated strong organizationalskills, attention to detail, and the ability to work effectively in afast-paced environment.

Colorado Springs, Colorado, United States

Assisted with retail and café counters, managed databases,conducted interviews, onboarded new employees, andconsulted on purchases and social media. Designed, organized and ran various new events for the company that created new returning patrons.

Colorado Springs, Colorado, United States

Assembled, operated, maintained, and disassembled audio/visual equipment for clients at the Broadmoor hotel.