Lead development and implementation of Tableau-based Health Data and Analytics platform; spearheaded improvements to increase quality and volume of self-reported member health equity data, and enabled leveraging of results to pilot programs to close care and disparity gaps in delivery of healthcare services.Championed use for SaFE agile methodology, integrated user story development, outlined daily stand-up meetings, and served as Product Owner leading backlog grooming and sprint planning; first team in department to use SaFE, enabled continuous and iterative software development with improved efficiencies. Lead in-depth analysis of business requirements to determine technology needs, partner with SME’s and leadership to review internal processes, pain points, and risks, and develop and present improvements to systems, data, and processes that provided significant ROI.Conduct initial due diligence on technology and business operations, develop project documentation, integration plans, timelines, resource requirements, personnel structures, and go-live implementation and training schedules.Develop and execute comprehensive implementation and support plan, created project charters, outline testing requirements, and lead change management actions, while adhering to established integration resource guidelines, standards, and processes. Direct team of 10 Data Analytics, Analysis, Health Equity, and Community Health leaders, determine success metrics, assigned sprint duties, collected status reports, and provided ongoing training and coaching; developed cohesive unit that produced high-quality results and supported programs effectively. Actively identify and resolve project risks, issues, and changes, including resource shortages, scope creep, and missing deadlines, and work with end users to lead demos with review and feedback sessions; ensure team adheres to approved project structures as new tasks, change requests, and functionality was being proposed

Led projects to integrate all Medi-Cal, Medicare, and CMC membership; managed development of technical roadmap, architecture, and introduction, developed new and update existing code, and outlined integration of capabilities developed by other departments.Commended by leadership for maintaining consistent feature updates, improving product quality, modernizing legacy software, and greatly minimizing technical debt. Implemented solution design within high-level architecture for entire platform, including streamlining architecture documentation, providing improved reference code, and prototyping new servicesDirectly consulted with CIO, VP of IT Program Delivery, and Directors on IT operations related to mergers and acquisitions, reviewed comprehensive IT solutions, systems, and infrastructure portfolios, and delivered reporting and recommendations.Program Managed Promise Integration Portfolio, led deployment of 20 Projects supporting various acquisitions, organized portfolio with standardized budget tracking and reporting, worked alongside Executives to provide status and risk reports, and integrated Planview reporting.Served as Project Manager for GEMCare Acquisition project, led technical strategy and efforts to migrate 8,000 members, introduced new dashboard tracking in JIRA, and oversaw communication with Executives; ensured smooth transition within 4 months.Tasked by leadership to manage 3 key initiatives, CE Ops Optimization, Provider Performance Analytics, and Provider Directory Integration Projects; led deployment of 21 work packages for customer experience, digital, marketing and HCQA which automated enrollment for 10 processors.Led IT project management of 100 work packages for BSC Promise system, directed team of 50 IT and business resources through end to end software development lifecycle, closely tracked progress, and managed vendor relationships; enabled integration of 700,000 acquired members within tight deadlines.

Managed 2 legacy conversion projects impacting Medicare Supplemental and Federal Employee Health Business Program Membership with over 200,000 members; able to convert paper claims process to electronic transactions and increased automation 80%.Oversaw projects inception to launch, including developing timelines and deliverables, conducting risk assessments, managing budgets, and selecting and guiding team of Developers, Analysts, Market, and Program Management leadership. Led weekly meetings and reporting presentation to Vice President, Program Manager, and Market personnel, tracked project progress and budget, outlined executive milestones, identified risks, and took corrective action as needed; deployed new system on time and on budget while meeting all business and compliance requirements.

Led implementation of Small Group and IFP system conversion in support of Affordable Care Act (ACA); managed configuration and testing teams, outlined configuration included product builds, workflow, enrollment set-up, commissions, and provider management, and drove project progress in weekly meetings. Recognized by leadership and team for establishing team culture that improved engagement and performance, impactful project planning and execution strategy, and finalizing conversion on time and on budget to ensure adherence to government deadlines.

Managed improvements to project management office (PMO), defined best practices and rollout operations, and trained PMO members on all Project Management disciplines including change control, decision, risks/issues, communication strategies and stakeholder analysis.Led efforts to standardize approaches to budget, resources, and prioritization, daily team huddles, 1:1 meetings, and project reporting; built consistent implementation structure, grew team transparency and collaboration, and improved delivery, reporting, and communication. Developed new change management strategies, identify requirements for employee training, and additional resources needed to run and support new systems; update implementation approach that identified redundancies and risks to reduce costs, shorten overall timelines, and improve delivery. Implemented System Development Lifecycle management, documented new phase gate process, outlined operations, workflows, forms, and project use for new SharePoint instance, standardized project documentation and storage practices, and trained all Project Managers on related practices. Set up SharePoint Project Server for proper project document storage, deployed new log program, risk/issue trackers, and RAID log tracking, and enabled centralized document storage and risk management platform that led to better project quality and improved audit results.