Responsible for oversight of all employee benefit programs, including healthcare plans along with 401(k) retirement plan for over 2,000 employees in multiple states. Provide guidance and information on benefits-related matters to company leadership, HR team members, and employees.•Direct the daily operations of all benefit plans, ensuring a comprehensive understanding to provide detailed information and address intricate inquiries from key business partners.•Oversee 5500 filing and 401(k) benefit plan testing and compliance, serving as a liaison between the Third-Party Administrator and Auditor, and addressing any arising issues.•Manage employee benefits records in the UKG HRIS system, generating census and informational reports as needed by business partners, vendors, and the insurance broker.•Facilitate open enrollment periods for all benefits, including drafting and distributing communications, scheduling informational meetings, and acting as Project Manager for enrollment periods and new benefit rollouts.•Conduct benefits orientation for newly benefit eligible employees and deliver timely benefits information, ensuring strict compliance with plan and regulatory rules.•Function as the primary point of contact for employees with escalated benefit questions, HR team members, and vendor inquiries, fostering equitable and thorough responses.•Responsible for all benefit-related payroll entries and discrepancies.•Prepare and reconcile all benefit-related invoices, escalating billing issues for swift resolution. •Actively participate in benefits program reviews, providing valuable feedback and suggestions on plan design changes, employee impact, and preparedness for regulatory changes.•ERISA certified and continues to seek updated information on relevant legislation, regulatory changes, and industry developments to ensure compliance with employee benefit plans.

Led all Human Resources and Talent Acquisition strategies to support over 1,100 employees while aligning with the Staffing Agency’s culture, vision, and revenue goals. Managed the Workers Comp and Compliance department along with benefits, FMLA, and maternity leave. Worked closely with the CEO and Finance Controller to provide competitive compensation, merit increases, and retirement plans to make the company an employer of choice. Experienced in Full Cycle Recruiting and responsible for all internal new hires. • Analyzed data in partnership with the leadership team to develop people analytics, policies and procedures, succession planning, and operational KPIs.• Well trained in Title VII and resolved employee relations issues through effective and thorough investigations to reduce legal risks.• Led employee engagement initiatives that gained 30% more employee participation to improve work relationships, build morale, and increase productivity and retention.• Developed and implemented an impactful training and development strategy that decreased Involuntary turnover. • Guided leaders on coaching, disciplinary actions, terminations, succession planning and employee retention as well as complex HR legal matters.• Negotiated Insurance contracts for the organization that reduced the cost along with ensuring seamless administration for employee enrollment by the deadline.• Implemented an in-office modified duty program to reduce Workers Comp cost by lowering the Workers Comp mod.• Developed and implemented the WPS COVID-19 Policy and maintained updates to remain compliant with federal guidance and state law. • Filled internal positions with a start date within four weeks on average of request date due to an urgent mentality and aggressive recruiting strategy.

Responsible for the region’s P&L by driving both top-line (revenue) performance and bottom-line (net profit) results within the assigned territory of TN and KY while supporting financial and strategic objectives by effectively managing the operations, recruiting, sales, and customer service activities throughout the region. First contact for all employee relations issues.• Increased Net Income by 292% in the first year through transformational leadership and unifying separate offices to work together to better serve clients and associates.• Increased Revenue by 60% since taking over the area by implementing accountability through aggressive but realistic expectations and goals.• Responsible for internal talent planning and succession planning throughout my territory.• Monitored activities in offices to ensure recruiters were completing the required number of recruiting calls needed to achieve branch financial goals.• Administered payroll for associates at offices that needed help.• Upheld company standards by ensuring that overall customer service consistently met or exceeded expectations in an ethical manner.• Assisted in creation and delivery of proposals and presentations to prospects and clients.• Worked closely with both regional and corporate teams to facilitate effective training for new hires and existing staff members, ensuring their success through comprehensive instruction on processes and procedures.

Selected by University leadership to lead recruiting operations for the Southeast and Northeast regions consisting of 14 states. Operations targeted alumni students with the goal of enrolling into graduate level programs. *Led team to achieve recruiting growth in 2014 that was 18% higher than the overall college average and 47% higher than the national average.*Monitored recruiting data including the management of multiple reporting programs to track daily activities and alignment with individual goals and team expectations.*Increased student enrollment by 10% year over year through individual and team coaching.

Taught the following undergraduate courses: - Management Theory and Practice- Organizational Development- Organizational Ethics and Social Responsibility- Innovation, Design, & Creativity for a Competitive Advantage

Managed, trained, and motivated a team of recruiters responsible for achieving recruiting growth in Tennessee locations. Executed a strategy focused on enrollment as well as achievement of successful candidate retention rate.*Earned Number One Recruiting Manager status through attainment of highest recruiting numbers in Tennessee, which included five separate campuses.*Achieved Top Performer Club Award in 2010.*Created and implemented a mentor-training program for recruiters that enabled new hires to interact with top performers to learn best practices.

Identified and recruited potential students for enrollment into undergraduate and graduate programs at the University.*Number one ranking recruiter out of 65 recruiters in Tennessee based on enrollments versus budget and recognized for being in the top 1% of recruiters in the entire organization based on performance.*Outperformed the average recruiting goals by three times the recruiting expectation with an average of over 100 students recruited in first year.

Directed all new business development that included management of marketing and advertising plans for the entire company.*Orchestrated aggressive lead generation strategies under budget that included business-to-business cold calling, external/internal referrals, internships, and direct mail.*Designed and implemented website overhaul using knowledge of SEO to target customers.

Recording artist in a duo group with a legend of Country Music, Jeff Cook (founding member of the country group, Alabama).*Record deal with Lofton Creek Records recorded a song with Hank Williams Jr.

Managed a multi-million-dollar advertising budget for the fifth largest RV Dealer in the world.

Ad agency involving media purchases with design creation of print, radio, and TV advertising.