Assists the company by ensuring client success through Operations Management, AP/AR, Risk and Compliance, HR, Project Management, Analytical KPI data reports and dashboards, company process improvement, value creation, and technical support.Responsible for managing client invoicing and overseeing all aspects of the AP/AR department, ensuring invoices are sent out timely and processed efficiently. Responsible for the management of Quickbooks platform for financial logging and reporting.Responsible for managing day-to-day risk and compliance requests and document process, ensuring documents are reviewed, properly executed, and archived into client databases.Responsible for generating multi-client analytical reports and dashboards that summarize KPI’s, key metrics and insights related to client care and value. Present findings to management for strategic decision-making, and display company value to clients and portfolio companies.Responsible for the management of Asana project management platform, ensuring tasks for client projects are logged and tracked by team members for the generation of client reports to render company/client KPI’s, and metrics. Responsible for analyzing data related to client interactions, feedback, and satisfaction to identify trends, patterns, and opportunities for improvement for reporting to management for strategic decision-making.Responsible for monitoring, researching, enhancing, and implementing modern, and effective company processes to ensure MainSail is up to date with the ever-evolving technical, business and legal industries to provide clients with the best services and capabilities available. Responsible for monitoring, identifying, and implementing opportunities to streamline and enhance client care processes, and making recommendations for improvements to increase efficiency and customer satisfaction.

Assists the company by ensuring client success through Asana project management, analytical KPI data reports and dashboards, company process improvement, value creation, feedback management, and technical support.Responsible for generating multi-client analytical reports and dashboards that summarize KPI’s, key metrics and insights related to client care and value. Present findings to management for strategic decision-making, and display company value to clients and portfolio companies.Responsible for the management of Asana project management platform, ensuring tasks for client projects are logged and tracked by team members for the generation of client reports to render company/client KPI’s, and metrics. Responsible for analyzing data related to client interactions, feedback, and satisfaction to identify trends, patterns, and opportunities for improvement for reporting to management for strategic decision-making.Responsible for monitoring, researching, enhancing, and implementing modern, and effective company processes to ensure MainSail is up to date with the ever-evolving technical, business and legal industries to provide clients with the best services and capabilities available. Responsible for monitoring, identifying, and implementing opportunities to streamline and enhance client care processes, and making recommendations for improvements to increase efficiency and customer satisfaction.Responsible for client feedback management through gathering, documenting, and analyzing feedback and suggestions to report to management for improving products, services, and processes for clients and their portfolio companies. Responsible for maintaining strong relationships with clients by providing support, gathering feedback, conducting surveys, handling and resolving client issues, complaints, or escalations effectively and efficiently, often collaborating with other teams or departments to provide solutions.

Managed the President's sophisticated personal and professional calendar and travel arrangements, ensuring all meetings, conferences, and events were scheduled efficiently and effectively.Served as the primary point of contact for internal and external constituencies on all matters pertaining to the CEO, including those of a highly confidential or critical nature. Prioritized inquiries and requests while troubleshooting conflicts; made judgements and recommendations to ensure smooth day-to-day engagements for the company.Acted as a liaison between the CEO and other departments, facilitating communication and collaboration to achieve company-wide goals, and to ensure fluid day-to-day operations. Assisted with the recruitment of new staff through sourcing, management of job applications, and candidate screenings. Monitored and maintained website functionality and implemented website adjustments as requested via WordPress Admin.Responsible for a broad variety of administrative tasks to facilitate the CEO’s ability to effectively lead the organization, including: assisting with special projects; designing and producing complex documents, reports, and presentations; collecting and preparing information for meetings with staff and outside parties; composing and preparing correspondence; maintaining contact lists; and completing expense reports.

Provided direct technical support assistance to the CEO across various platforms for clients of SunBird Computing.Configured hardware/software, internal policies on standardized software, security deployments, and granted system permissions to new & existing client employees.Assisted in the front-end & back-end website monitoring and maintenance, implemented site alterations and additions per client requests to maintain functionality and efficiency.Utilized RMM platforms and scripting (N-SIGHT/ILO/IDRACS) for the creation, monitoring, and maintenance of company/client sites & servers to maximize efficiency and performance.Managed the regular updating of client Fortigate security firewall firmware.Utilized Office 365 Admin to create, remove and edit users and permissions per client requests.

Developed BI dashboards & SharePoint host sites utilizing PowerBi/Tableau services, ETL, & KPI metrics visualizations.Maintained multiple client dashboards daily, ensured data was updated and of excellent quality, and implemented client changes directly.Presented & instructed dashboards & SharePoint sites to clients and executives to ensure proper functionality and competency.Responsible for business development through marketing DigiSolve services via prospecting, and social media management.Responsible for drafting & implementing the new hire onboarding plan that I utilized myself & ensured new hires were onboarded & trained accordingly.Collaborated mutually with colleagues, clients, & executives directly to ensure projects were completed on time, maintained functionality, & met all performance/compliance goals.

Oversaw and ensured projects were on schedule by managing deadlines and adjusting workflows. Maintained open communication by presenting regular updates on project status to President.Verified quality of deliverables and conformance to specifications for the president before sending them to clients.Reported regularly to the President on project deliverables, progress, and technical problems, and addressed them accordingly.Reported regularly to the president on project deliverables, progress, and technical problems.Monitored and maintained website functionality and implemented website adjustments as requested via WordPress.Assisted with the recruitment of new staff through sourcing, management of job applications, and candidate screenings.

Specialized in supervising, hiring & training employees, creating efficient/effective work schedules, & performing daily tasks to ensure workspace functionality, deadlines met & compliance regulations met.Created & maintained accurate & insightful financial/budget audits/records (sales, labor %, wages) & implemented necessary changes to meet performance & regulation goals.Responsible for drafting & implementing the new hire onboarding plan.Ensured new hires were trained accordingly & met compliance standards.Responsible for maintaining day-to-day operations through assisting the general manager.