Mitch Harrison Email & Phone Number

Chicago, Illinois, United States

Chicago, Illinois

Key Achievements:• Provided linkage and support to areas of the world in conjunction with the Restaurant Solutions Group (RSG), to determine and develop solutions for the ever changing business, whilst maintaining the standards that have proudly made McDonalds what it is today.Principal Accountabilities:• Communications at key milestones and project completion;• Convey information in an open, articulate, timely manner, while considering cultural differences;•… Show more Key Achievements:• Provided linkage and support to areas of the world in conjunction with the Restaurant Solutions Group (RSG), to determine and develop solutions for the ever changing business, whilst maintaining the standards that have proudly made McDonalds what it is today.Principal Accountabilities:• Communications at key milestones and project completion;• Convey information in an open, articulate, timely manner, while considering cultural differences;• Timely completion or termination of projects with-in budget;• Balance project workload to prioritize key deliverables;• Utilize all resources available both internal & external to achieve results;• Develop and execute self-development plan. Show less

Key Achievements:• Partnered with the Division President, International Relationship Partners (IRPs), Regional Managers and APMEA Operations Leadership in driving operational excellence, training excellence, profitability and growth within APMEA. Provided leadership to Managing Directors (MDs) / JointVenture Partners (JVPs) / Developmental Licensees (DLs) and country Operations leadership teams, resulting in higher levels of operational performance, increased sales, profit, cash-flow… Show more Key Achievements:• Partnered with the Division President, International Relationship Partners (IRPs), Regional Managers and APMEA Operations Leadership in driving operational excellence, training excellence, profitability and growth within APMEA. Provided leadership to Managing Directors (MDs) / JointVenture Partners (JVPs) / Developmental Licensees (DLs) and country Operations leadership teams, resulting in higher levels of operational performance, increased sales, profit, cash-flow and market share;• Key customers include Division President and IRPs, MDs/JVPs/DLs, and country Operations leadership teams. Show less

Key Achievements:• APMEA AOW RSG support leads team – to ensure that RSG is communicating to AOW’s with one voice and clear messages I established a cross functional team. This team is made up of representation of Worldwide Operations, Innovation Centre, Equipment, Training, Development and Retail Technology. This method became a case study and now best practice for communications to AOW’s. For this I received the RSG Eagle Award;• I was part of the APMEA people/ Ops team to… Show more Key Achievements:• APMEA AOW RSG support leads team – to ensure that RSG is communicating to AOW’s with one voice and clear messages I established a cross functional team. This team is made up of representation of Worldwide Operations, Innovation Centre, Equipment, Training, Development and Retail Technology. This method became a case study and now best practice for communications to AOW’s. For this I received the RSG Eagle Award;• I was part of the APMEA people/ Ops team to steer work ensuring that we were continually improving business capability and capacity;• I successfully led the support on the last 2 workshops in APMEA, targeting Breakfast Operations; Drive Thru; Shift Management; Service Optimisers and People;• McDelivery – I effectively stablished a Red/ Yellow/ Green approach for Operations and Equipment layouts for countries to follow;• Japan – completed reinvestment sequencing work;• Australia – worked with team to make decision on service platform to be rolled out to McOpCo stores in 2010;• China – I worked on their Variable Labour Hours guidelines to improve their productivity and QSC results;• Operationally I lead on various pieces of equipment development including – LOV fryers, grills, McFlurry Dispenser, High Density Prep line, High Density UHC’s. Show less

Key Achievements:• My site’s service speed in both Drive Thru and Counter was voted the best in the country;• Area profitability was the second highest profit centre in the country;• Sales were regularly above market.

Key Achievements:• I was the successful Operational Lead: • For the launch of Salads Plus, which gave 15% sales comps for the country and represented a real cultural change for the company, particularly operations - resulted in a Circle of Excellence Award; • For hand held order taking devices; • For standard store design for Australia; • For the launch of Deli Choices• Operational integration of cashless payment (EFTPOS) into McDonalds Australia… Show more Key Achievements:• I was the successful Operational Lead: • For the launch of Salads Plus, which gave 15% sales comps for the country and represented a real cultural change for the company, particularly operations - resulted in a Circle of Excellence Award; • For hand held order taking devices; • For standard store design for Australia; • For the launch of Deli Choices• Operational integration of cashless payment (EFTPOS) into McDonalds Australia – including recently DT;• Lead of development of current operating platform (COD speaker box and MFY) into Australia. This included both Operations and Equipment This involved 4 weeks’ work in Innovation Lab working closely with Ed Bridgman and his team;• Development of GAPbuster for Mystery Shopping in Australia After success in Australia this quickly moved to Asia Pacific area and GAPbuster are now a global supplier;• Development of Menu Management process and execution for Australia;• Member of the Operations Development start up team in Feb 1998;• Regular Licensee and country liaisons over the last ten years and working closely with several departments in Oak Brook in the aforementioned projects. Show less