Mitch Joyner Email & Phone Number

Raleigh, Nc, Us

Mooresville, Nc, Us

Chicago, Il, Us

• Accountable for driving performance against relevant metrics with a focus on member experience and margin results. Utilizes internal and external data and analytics relevant to store-wide and hardlines performance (e.g., SYW data, market share and local information, trends, demographics) and develops action plans to achieve goals.• Develops and executes a business plan for the market focused on hardlines sales and merchandising in the stores, based on Business Strategy, Retail Services and regional business plans.• Manages the hardlines buying and merchandise assortment activities of the market.• Sets expectations for the Members First Engagement (MFE) selling approach and use of integrated retail tools in hardlines across stores, and coaches store leadership on how to improve performance; supports store leadership in using the appropriate tools and implementing action plans in closing the gaps.• Drives delivery of a “WOW” member experience by training sales teams to model the right behaviors and ensure sales associates are demonstrating the right behaviors consistently.• Drives execution of business unit and Retail Services plans, projects and initiatives with the region, market and store teams.

Chicago, Il, Us

My position directly selects, develops and manages the performance and growth of individuals and total store teams. I directly manage 8 retail units (700+ associates) by providing disciplined leadership, setting clear performance expectations, and holding the team and self accountable for top results.

Chicago, Il, Us

Manages Financial Services portfolio that includes: Credit, Leasing, Layaway, & Gift cards, to drive top line sales growth and improved EBITDA performance.Work closely with Corporate partners: Citibank, Barclays, and Why Not Lease It, to ensure company initiatives are implemented and required results are met.Conduct store visits to identify and promote best practices utilized by Top Tier stores to improve performance across entire region consisting of 129 stores.

Chicago, Il, Us

* Lead training activities for 143 stores, 11 districts across 7 states and Puerto Rico.* Instrumental in the implementation and success of new Company initiatives.* Support Region Vice President around the key priorities: Sales to Plan, Variable Profit Contribution , Member Experience and Feedback, and Merchandising activities.* Support Cultural Beliefs by conducting store visits aligned around Member and Associate experience.

Chicago, Il, Us

• Lead and motivated a staff of 13 managers and 140 employees in a district model store.• Promoted a customer driven atmosphere across all business units. Customer Service scores improved 8% in first calendar year. Finished the year #2 in a District of 11 stores.• Attained best in class results in sales and performance metrics. Finished #1 in the Region in Christmas Club performance for year 2009. Finished #1 in the District in Shop Your Way Rewards Enrollment Rate at 24%.

Chicago, Il, Us

• Promoted a healthy work atmosphere while top-grading the organization. Achieved Top Associate Engagement results in the district in 2009 and Top 100 Nationally. • Executed company vision while increasing customer service levels. CSAT scores improved 10% in one calendar year.• Maintained a strong level of accountability across all job functions. #1 in the district in PAs for the year 2008. Reduced inventory shrink to 0.2% of Net sales in 2009.

Chicago, Il, Us

• Oversaw and was accountable for payroll productivity. Was assigned District SPOC for payroll. The district finished below payroll plan for the year 2006.• Maintained store facilities. Store was used as the model store for the district. Hosted multiple regional meetings.• Managed budgets and store expenses.

Chicago, Il, Us

• Supervised day-to-day store functions; hired, trained and developed the personnel; managed inventory; increased profit conversion. • Collaborated effectively with full-line stores on company initiatives. Assigned district SPOC for Automotive.• Awarded “Rising Star” Leadership award for the district in 2006 as the top performer in the district.

Chicago, Il, Us

Lead the district in Profit Conversion in years 2004 & 2005. Reduced inventory shrink to 0.02% to Net Sales in calendar year 2004.

Bachelor Of Business Administration - Bba, Business Administration And Management, General

Certificate Of Executive Leadership

Associates Of Applied Science, Marketing