- Educate stakeholders on specific programs, practices, and opportunities to increase engagement- Mentor Spanish-speaking interns through presentations to clients, recommending resources, and providing feedback- Analyze and document growth metrics and KPIs to submit data to senior leadership for compliance - Implement strategic communication to stakeholders early and often using phone, email, and additional tech platforms - Ensure legal compliance to guarantee accuracy and confidentiality of all stakeholders

- Performed 1:1 coaching with caseload of 90+ annual clients, resulting in 100% success rate on state assessments- Achieved quarterly KPI goals by keeping CSAT score above 95% consistently for over 8 months’ time- Trained 90+ stakeholders annually on technology, processes, compliance standards, and procedures- Coordinated, planned, and facilitated virtual compliance meetings through Google Meet and Zoom during hybrid and virtual learning environments- Increased enrollment in training program by 200% for fifth-year learners and 100% for fourth-year learners- Developed 20+ weekly engaging digital lessons with educational platforms aligned with chosen curriculum using LMS- Designed and tested performance improvement plans aligned to compliance standards to track and analyze data- Ensured quality implementation of 5+ events by approving resource allocation and supervising communication among vendors and attendees

- Designed, developed, and implemented 2+ enrichment curricula for advanced-level learners, learners with disabilities, and English as a new language learners; collected and monitored quantitative data from learners to track attainment of learning objectives- Simultaneously managed 5+ projects, ensuring 100% achievement of quality, accessibility, strategy, and timeliness of deliverables- Fostered trusting relationships with stakeholders to provide differentiated support