Mitchel Lawson, Mba Email & Phone Number

South Jordan, Utah

As a Sales Leader, I am responsible for helping Lendio Franchisees close deals with small business owners that are seeking capital to grow their businesses. As the first point of contact for our franchise owners, I am tasked with coaching them through the sales and funding process. Support franchisees by helping to review financials in order to rework loans, perform in-depth needs analysis, and position deals in a way that will directly impact each franchisees ability to be effective within their business. Build and deepen relationships with each franchisee through coaching, sharing best practices, and helping them to effectively understand their business as we work hand in hand to hit and achieve quarterly revenue goals/profits.

Greater Salt Lake City Area

As a Sales Leader, I oversee all facets of the call center operations on a daily basis, and manage a team of 35 sales agents. I analyze the market and develop strategic goals that align with company objectives; and implement strategic business plans that drive up sales and increase customer engagement.

Greater Salt Lake City Area

As an Operations Team Leader, I promoted brand awareness as well as employee engagement and growth while supervising a 15-member team of customer service representatives. I also developed training methods and delivered coaching materials and guidance on achieving success to all teams, including new hires. Between 2013 and 2015, I concurrently served as the Hiring Manager, during which period I hired and staffed the new service center with customer care representatives; and managed all onboarding and training. During my tenure, the company saw its highest retention rate since 2006. I also served as a Customer Care Professional in 2010, increasing customer spending by implementing a relationship care strategy that also retained customer loyalty.

West Valley, Ut

During my tenure as a Call Center Operations Director, I oversaw all facets of daily operations, supervised a team of customer service representatives, and evaluated staff performance.

Draper, Ut

As a Manager, I followed market initiatives and online leads, which resulted in acquiring new customers and growing overall business. I also supervised field technicians and sales representatives; and managed service calls and served as the liaison between customers and field technicians. I trained hires as well as IT support team members, ensuring everyone had knowledge and understanding of the company’s services and policies.

Draper, Ut

During my six years as Marketing and Training Manager, I managed a team of 30 customer care representatives, guided and mentored them; and oversaw daily operations across the call center. I also established and operated two call centers during this period, and created customer care training materials for all new call center hires.

Bachelor Of Science (Bs), Human Resources Management And Services

Master Of Business Administration (Mba), Business Administration And Management, General