Mitch Lax Email & Phone Number

San Francisco Bay Area

In my first and only role undertaken thus far as a technology consulting senior analyst at Accenture, I was tasked with driving the design, enablement, and maintenance of a set of delivery and performance tracking mechanisms for a cutting-edge client program team made up of approximately 60 people. The KPI data models and related slide decks I developed were presented to client leadership on several occasions throughout the course of the project, and I've learned that since my rolling off, the materials I created have been adopted as a recurring point of discussion during quarterly client leadership meetings.

San Francisco Bay Area

After interning at Accenture during the Summer of 2015, I officially started out with Accenture in August 2016, and am now based out of San Francisco, CA. As a technology consulting analyst at Accenture, I was able to acquire substantial project experience, working on 4 different projects with 4 different clients in 3 different industries as of October 2017.In my first role, I was tasked with contributing to the design, development, and testing of a new employee self-service portal to be built in a shared instance of ServiceNow for my client, taking responsibility for maintaining the project communication and training plan, streamlining the project requirements gathering process, and becoming as proficient as possible in the use of ServiceNow for training purposes.In both my second and third roles, I was responsible for providing support in the management and analysis of new project work requests submitted internally by clients. In these roles, I was able to gain experience increasing the efficiency of each work intake process by designing customized sub-processes and business rules for particular types of work requests, as well as by creating in-depth documentation to bring clients up to speed on the nature of each process and train them in their use.In my fourth and final role as a technology consulting analyst, I was given the opportunity to assist in the documentation and development of a cutting-edge digital seller tool for use by my client's sales workforce. Some of my primary responsibilities included the creation and organization of user stories for the tool based on client input/feedback, as well as the collection and distribution of pertinent information divulged at semi-weekly client working sessions to all relevant parties.

Houston, Texas

While working as a business and systems integration analyst intern at Accenture, I was assigned to one of Accenture's largest clients in the Oil and Gas Industry. With this particular client, I was responsible for contributing to the construction and deployment of a brand new international products website, providing me the opportunity to gain experience in a variety of fields, including project management, UX design, business analysis, and research and presentation.

Austin, Texas

During my time at 26 West, I assisted in the completion of over a thousand new resident leases for the 2014 - 2015 leasing period (personally earning American Campus Communities hundreds of thousands of dollars in revenue), gave tours of the apartment complex, frequently communicated with residents to help solve any maintenance issues they might have been having, and made sure all of the property’s amenities were always organized and clean.

Austin, Texas

At Chick-fil-A, I was primarily responsible for helping to analyze customer behavioral trends in order to approximate the optimal quantities of various products to prepare throughout the day. By doing so, I was also able to significantly contribute to my CFA location's policy for the efficient elimination of waste, allowing my store to report an average of 5%-10% less waste than the average CFA location. Additionally, I was also able to hone strong customer service skills through an in depth familiarization with Chick-fil-A’s unrivaled policies for complete customer satisfaction.

Austin, Texas

Inside the Student Microcomputer Facility, where I worked at the FAC, I was responsible for evaluating diverse technological issues and assisting patrons with how to proceed in solving such issues, maintaining the lab area and keeping all lab devices in working order (computers, scanners, printers, etc.), assisting students and teachers with the use of the UT Print system, and facilitating the creation of over a thousand personal BevoBucks accounts.

Marietta, Georgia

At Publix Supermarkets, I was responsible for aiding customers in locating and purchasing desired groceries while analyzing each patron’s preferences to suggest other appealing products, replenishing shelf stocks and helping to propose unique product arrangements which might have greater appeal to a shopper’s intuition, and verifying that the store’s floors, bathrooms, and displays were always clean and presentable, all while confirming each customer’s satisfaction with his or her shopping experience and utilizing their complaints and suggestions to improve business.