Mitch Markin Email & Phone Number

Credit Union 1: • Manage the Digital Banking Systems team responsible for Online Banking and Core Maintenance, Integrations, Mergers, and Enhancements.• Increased member NPS from 35 to 75 and OSAT from 6.1 to 8.8.• Led integrations for Bill Pay, Credit Card Servicing Platforms, Cunexus, Zelle, Mobile Deposit, Statements/Notices, Plaid, and Credit Reporting.• Directed and implemented the Online Banking merger process with financial institutions totaling over 30,000 members and 800 Million in assets. • Developed Cannabis and Treasury Management Online Banking solutions and products - Payment Processing, ACH, Sweep Accounts, and ERP Integrations. • Designed department OneNote, built department Asana project management system, developed department Sharepoint, and built product roadmaps. • Became CU1’s SME on Keystone and Q2 functionality, projects and slotting, ticket creation, and working relationship. • Improved ticket resolution time and SLA’s from 4 days to 2 days. Corelation: • Led clients through the conversion process from start to finish. • Conducted Discovery, Mapping, System Configuration, Mock Conversions, and Final Conversions.• Mentored new hires on product information and career development.• Wrote technical specifications for custom batch jobs and scripts. • Converted a client with 0 post-conversion issues.• Gained a functional understanding of loans, shares, tax reporting, and Credit Union operations.Cognizant:• Design custom and core CareAdvance solutions - push through design, configuration, testing, and into production environments. • Configure ABRE rules, forms, assessments, campaigns, queues, and analyze TCS impacts. • SME in regards to releases, new features, and Content Editor/Configuration Manager.• Perform QA and UAT testing for CM/DM.• Analyze business requirements and CM, DM, and UM workflow.• Proficient in Facets and external claims systems.Risable Media:• Conducted sales calls, Emails, and marketing automation with companies in AI, IoT, and Enterprise Software.• Identified sales process inefficiencies - implemented changes reducing the existing length of sales cycle by 50%.• Improved business processes - Leads qualified: 160% to quota; Meetings scheduled: 125% to quota.• Established company's marketing assets (website copy, case studies, infographics, content).

Listed skills include Marketing Strategy, Market Research, Email Strategy, Microsoft Office, and 5 others.

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  University Of Nevada, Reno

  3.71